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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Everyone here was very helpful and kind.

Everyone here was very helpful and kind. It was a great buying experience! I will definitely look here first in the future.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed having you, and we hope to work with you again!

Five star experience.

Five star experience. Got a great deal on a great Escape. Everyone was efficient and kind. Would recommend and buy again.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! We appreciate your business and hope to see you again in the future!

Straight Shooters!

Straight Shooters! I have now dealt with them on multiple occasions. They are pleasant, personable and professional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, and thank you for your repeat business. It was a pleasure working with you again, and we wish you many happy miles. Enjoy, and we will see you next time!

Stopped in to have someone look at my Ford Pass for

Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!!

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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much, Pam! It was truly a pleasure working with you, and our team hopes to see you again in the future!

Our experience with Sunset Ford of Waterloo was AMAZING!

Our experience with Sunset Ford of Waterloo was AMAZING!! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and giving us a GREAT DEAL!!! Everyone was very nice and helpful!!(sorry can’t remember everyone’s names to mention) Even Larry from Sunset Ford St. Louis followed up to thank us for our purchase. That was impressive! Also loved the personal thank you note from John on the sun visor! Nice surprise and very nice touch!! We will definitely be recommending Sunset Ford to all of our friends and family!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Working with you was such a pleasure, and we can't thank you enough for your business and recommendation. Our team wishes you the best, and we hope you enjoy your vehicle for years to come. We're here for any future needs!

Excellent salesman and sales manager.

Excellent salesman and sales manager. They went out of their way to get us the car we wanted

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  • Overall experience 5.0
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Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

John, Kyle and Treff were wonderful to work with.

John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

Excellent Working with Lonnie is the best.

Excellent Working with Lonnie is the best. She is knowledgeable and professional. Excellent customer service.

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  • Overall experience 5.0
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  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing and for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we will see you next time!

Lonnie was great to work, courteous, ND informative.

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next.

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  • Overall experience 5.0
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Dealer response

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

Love this dealership.

Love this dealership. Close to home and the service is awesome. I would highly recommend it.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. See you next time!