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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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A great place to do business!

A great place to do business! The entire crew was very accommodating to our schedule and Joe Hill was very easy to work with. He is very professional and knows his way around the new cars. The sales manager, Kyle Brewer, went out of his way close our deal. We give them all a 5 STAR rating - and would have given them a 10 if it were available! We will be referring our friends and family to Sunset Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We are here for any future needs, and our team hopes to see you again!

Adrian was great to work with.

Adrian was great to work with. Very accommodating to our schedule. Dealership experience was professional.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing this with us and choosing Sunset Ford of Waterloo! Our team hopes to have the chance to work with you again!

Buying a used car from Sunset Ford Waterloo was the

Buying a used car from Sunset Ford Waterloo was the perfect experience. No hard sell and everyone was professional and friendly. We are very happy with our new ‘used’ car and would highly recommend them to anyone looking to buy a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review and your recommendation! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs, and we hope to have the opportunity to work with you again. Thank you for your business!

Kind, courteous, fast, and very professional, the whole

Kind, courteous, fast, and very professional, the whole team at Sunset Ford, Waterloo, Illinois. I would recommend anybody to go there and buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team enjoyed working with you, and we hope to have the chance to see you again!

Lonnie does a great job helping me with my truck for

Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10…

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was wonderful working with you, and we will see you next time!

My last 3 new vehicles and my daughters vehicle have all

My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he covers himself.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you sharing this with us and for your loyalty! Our team always enjoys working with you, and we look forward to your next visit!

We had an awesome experience buying a car through Sunset

We had an awesome experience buying a car through Sunset Ford of Waterloo. We weren't planning to buy a vehicle when we stepped on the lot but happened to find exactly what we were looking for at a price that was too good to pass up. Joe was great to work with. The whole staff there was top notch as well. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we wish you all the best. We're here for any future needs, and we hope to work with you again!

When I first met Joe Hill, I was impressed with his

When I first met Joe Hill, I was impressed with his friendliness and sincerity. The more we talked, I began to appreciate his professionalism, knowledge and honesty! He helped make our experience at Sunset Ford truely enjoyable!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business. Working with you was such a pleasure, and we hope you enjoy your vehicle for years to come. Welcome to the family!

Adrian was outstanding.

Adrian was outstanding. New just what I need for hauling a travel trailer. He will be my 'go to' guy for future cars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Working with you was such a pleasure, and our team wishes you many happy, safe miles. We will see you next time!

We had a great experience with this dealership.

We had a great experience with this dealership. Bought a beautiful used car. Adrian, our sales person, was down to earth and not pushy at all. Treff, who helped us with financing, and Kyle, the sales manager, were both awesome as well. We highly recommend giving them a shot the next time you are in the market for a new/used vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We are here for any future needs and hope to work with you again!