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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Very personable.

Very personable. I called him multiple times trying to determine my best options. Joe also followed up on my request even AFTER the sale (a week later). Good experience from a buyer's perspective. The finance guy was also exceptionally helpful since I was trying to purchase on a Saturday!! Not a normal banking day. Both Joe and the finance department were exemplary professionals. Enjoying my King Ranch. Charlie

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear that our team took care of you and provided you with top-notch service. It was a pleasure having you here, and we hope to work with you again in the future. Enjoy your vehicle!

Hilary was great to work with and made the drop off

Hilary was great to work with and made the drop off process a breeze. Will definitely be using this service again!

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  • Overall experience 5.0
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Dealer response

Thank you so much for the great review! It was a pleasure having you here, and our team is here for any future needs!

Dealership clean.

Dealership clean. Salesperson was kind, prepared, efficient and easy to work with. followed through & great communication

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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this, and congratulations! It was wonderful having you here, and our team hopes to see you again. Enjoy your new vehicle!

My experience at Sunset has been extraordinarily

My experience at Sunset has been extraordinarily pleasing! Adrian is awesome and so kind. And the entire staff was very hospitable.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear the team took great care of you and appreciate the chance to work with you. We hope you enjoy your vehicle for years to come, and we're here for any future needs!

Easy to work with.

Easy to work with. Pleasant Performed the work accurately and as stated when the vehicle was dropped off

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this! It was a pleasure working with you, and we will see you next time!

Very good.

Very good. They are very nice to the customers. And they do good work. The girl at the service desk is great. I can't remember her name.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we hope to see you again!

Joe was very helpful and friendly.

Joe was very helpful and friendly. I really appreciate his help with the purchase of my new car. Thank you again Joe

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  • Overall experience 5.0
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Dealer response

Congratulations on your purchase! Our team enjoyed working with you, and we can't thank you enough for your business. We wish you many happy, safe miles. Come back and see us!

My experience with Adrian and Sunset Ford has been so

My experience with Adrian and Sunset Ford has been so awesome!! Adrian was very very helpful!!!

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  • Overall experience 5.0
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Dealer response

Thank you so much for the outstanding review, Jackie! It was a pleasure working with you, and we hope to have the chance to see you again. Enjoy your vehicle, and welcome to the family!

Fantastic experience.

Fantastic experience. I would definitely recommend and purchase again. Sales and finance made it a smooth transaction.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you so much for your business and recommendation! We truly enjoyed working with you and wish you all the best. See you next time!

Joe and the rest of the team were wonderful to work with.

Joe and the rest of the team were wonderful to work with. Love my new truck

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! It was truly a pleasure working with you, and we wish you many happy, safe miles. Thank you for choosing Sunset Ford of Waterloo. See you next time!