Sunset Ford of Waterloo

They were very helpful in finding answers a couple questions. I had an easy to work with.

Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was on top of everything from the moment my car arrived! Between her and Treff LaPlant everything was taken care of and they even went out of their way to get me 2 new keyfobs because mine was broken (at no extra cost!) It was a great experience all around. I would definitely recommend this location for all your service needs. They really know their FORDS but they are the best at keeping the needs of their customer's firsthand at all times! Thanks again Lonnie and Treff for an amazing job well done. I am truly grateful for all of your hard work and extra effort at getting my car back to me in a timely manner!

It was great doing business with Sunset Ford and Joe Hill once again, took great care of us!

charged $350 for pwr steering prob -2015 recall not received why am I charged reply

Treff Laplant is awesome he was quick with everything and had a great attitude while helping highly recommend going to Waterloo sunset just to experience his customer service

I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time!

Best Dealer (Sunset) and Sales (Adrian) experience...EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it!

Joe was on top of every detail from start to finish. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase.

Adrian Fitch went above and beyond throughout the entire process to insure that I was fully pleased in all aspects of the car buying experience. Even the smallest of details were a big deal to him. He was easily reached and responded almost immediately to all my questions. Also, that service came without all the high pressure and vagueness of other salesmen that I have dealt with in the past. It suffices to say that the next time I buy a vehicle, I will be using Sunset Ford of Waterloo and Adrian Fitch. Thanks so much!

It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up.