Reviews
Lonnie is great to work with, she goes the extra mile and
Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your business and your great review. See you next time!
This is the 5th vehicle we've bought from Joe.
This is the 5th vehicle we've bought from Joe. He's easy to work with and I always feel like he's giving us the best price available. The rest of the team was also great. I never felt pressured to purchase any extras. I would definitely recommend them!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase, and thank you so much for the great review and recommendation! Our team enjoyed working with you, and we appreciate your loyalty. Our team is here for any future needs; see you next time!
The lack of a porter shows.
The lack of a porter shows. Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was also upsetting for the repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com
There was no pressure by sales rep and he made sure he
There was no pressure by sales rep and he made sure he answered all our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and your business! Our team wishes you many happy miles, and we will see you next time!
Lonnie is great to work with.
Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! We will see you next time!
Great status updates and explanations of repair costs,
Great status updates and explanations of repair costs, was able to quickly schedule an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we hope to see you again!
Great service.
Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we will see you next time!
Service center I text a lot, so asked her to send me
Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great review and your business. Come back and see us!
Joe is THE MAN… he made an experience I was dreading
Joe is THE MAN… he made an experience I was dreading breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing this with us, and congrats on your purchase! Working with you was wonderful; our team is here for any future needs. Enjoy your vehicle!
Treff and the whole team made our purchase so simple.
Treff and the whole team made our purchase so simple. They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this with us! Our team enjoyed working with you, and we are here for any future needs. See you next time!