Reviews
Very good place to take your car for service Lonnie is
Very good place to take your car for service Lonnie is awesome and I would highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and recommendation! Our team enjoyed working with you, and we are here for any future needs!
Well here's to number 3.
Well here's to number 3. I have just purchased my 3rd vehicle from Joe at Sunset Ford in Waterloo. I have no words that can express how much I truly appreciate Joe Hill and Sunset Ford of Waterloo. JOE IS AMAZING. He will help you and work hard for you all the way through the car buying process! If you need a new car or truck Go SEE Joe in Waterloo at Sunset Ford!!! I am so in love with my New Bronco Sport!! Service is outstanding and the Price was on point!! Thank You Again Joe
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review, and congratulations on the purchase of your vehicle. We wish you many happy, safe miles, and our team is here for any future needs. Come back and see us!
They don’t have the equipment to front end alignment my
They don’t have the equipment to front end alignment my f350 truck, charge me 175.00 labor to change 2 tires, charge me 30.00 shop fees, charge me for 2 new valves stems and didn’t even put valves caps on wheels. Just poor workmanship for top quality pay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
1960kevindavidson, I provided you with my contact information on the very first response, but do realize now the incorrect phone number was given. I apologize about that if you tried calling. My number is 314-467-1101. I did not see an email though. You can also contact my Service Director, Jennifer Hall at 314-467-1228, and we would be happy to help. Now, with regards to your concern that we were unable to align your F350, I will agree that does not sound right, although it is possible with certain circumstances where vehicles have been modified. We see super duties in here of all sizes and shapes, and between the 2 stores, we can usually figure something out. So without knowing your vehicle or the situation, I am unsure what we are up against or what solutions I can provide. Either way, just give us a call and I am sure we can help. We appreciate your business. Justin Heutel, 314-467-1101.
you tell me what you should do to fixed this problem you heard the complaint. when I brought truck into sunset ford too buy 2 tires for front of my f350 truck and front end alignment, you sunset ford don't even have the equipment to do that you are a ford dealer. so all I got out of this was 2 new tires for front of truck 924.66 each tire was only 279.99 each.
7/26/2023 I was waiting for your respond justin. Kevin
Helpful, responsive, polite, timely in getting
Helpful, responsive, polite, timely in getting appointment. Had to make 2 visit t.d s for resolution.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much! Our team enjoyed working with you and we will see you next time!
From answering the phone to the service and call saying
From answering the phone to the service and call saying it’s ready were great! Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and your business. Our team wishes you all the best, and we will see you next time!
I had to go to another dealership to get the safety issue
I had to go to another dealership to get the safety issue corrected that this dealership would not take care of. TCM module. Thanks….
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
This is the third time I have done this survey.
This is the third time I have done this survey. Nothing has changed. Lonnie is t try he best service writer I have ever worked with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! See you next time!
Everything went great as usual.
Everything went great as usual. It always is each and every time I bring my car to be serviced. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and outstanding review! Our team hopes to see you again!
Always reliable fast and friendly I’ve used sunset for
Always reliable fast and friendly I’ve used sunset for fifteen years or more I’ve never had a problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team always enjoys working with you, and we appreciate your loyalty. We hope to see you again!
Very pleasant buying experience.
Very pleasant buying experience. No pressure sale. Joe and Bill were awesome. Love my new Bronco Sport !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your Bronco Sport! It was great working with you, and we hope you enjoy it for many years. Thank you for choosing Sunset Ford of Waterloo. See you next time!