Reviews
The customer service is excellent.
The customer service is excellent. They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whether it's routine service or major repairs. I trust the crew at Sunset Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear you had a great experience with everyone at the dealership. We enjoyed working with you and will see you next time!
Adrian Fitch was a great salesman.
Adrian Fitch was a great salesman. He was knowledgable, helpful, courteous, and timely. I recommend Adrian and Sunset Ford as a good place to look for a car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and the feedback on Adrian! We hope you enjoy your vehicle!
Very helpful and courteous.
Very helpful and courteous. Adrian was knowledgeable and answered every question I had. Called to check how I was adjusting to new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, and congratulations on your purchase! We wish you many happy, safe miles and will see you next time!
Great service and timely return of the truck.
Great service and timely return of the truck. Thank you so mucn.. Good job guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! We enjoyed working with you and will see you next time!
Excellent service everytime I am there.
Excellent service everytime I am there. The service department is so easy to work with and get things taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review! We hope to work with you again!
Joe and Gary were personal and very friendly.
Joe and Gary were personal and very friendly. Made buying a vehicle easy. Joe took the time to explain the features of the vehicle and ford pass. Would definitely recommend Sunset Ford Waterloo
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and recommendation! We enjoyed working with you and are so happy our team helped you find the perfect vehicle. We wish you all the best, and we will see you soon!
Great experience working with Joe and Waterloo Sunset
Great experience working with Joe and Waterloo Sunset Ford! Would recommend to anyone searching for a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and recommendation! Our team enjoyed working with you and was so happy to have the chance to help you find a great vehicle. We wish you all the best and hope to see you again!
As usual, Lonnie was great.
As usual, Lonnie was great. Great service and it was timely as well. Sunset Ford in Waterloo is great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Mary! We appreciate your business and will see you next time!
I had to haul my wife’s car to sunset ford for a water
I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technicians in the whole shop!! and neither one of them could replace a water pump?!?!? The only thing they could do was bs little jobs like rotating tires and changing oil and crap that didn’t mean a hill of beans, but this shop still thinks they need to charge the customer well over $100 per hour for labor!!! What a joke!! I had to go back there and pick up our car and haul it to a dealer 20 miles away to have the work done!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
Great experience with Adrian.
Great experience with Adrian. Thorough and honest! We left with a new truck and did not feel over pressured.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new truck! Working with you was a pleasure, and we appreciated the chance to earn your business. We wish you all the best and hope to see you again!