Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Adrian was very easy to work with and Kyle was great too!

Adrian was very easy to work with and Kyle was great too! Happy with the whole experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Working with you was such a pleasure, and our team wishes you many happy, safe miles. We are here for any future needs and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

Great service dept!

Great service dept! Lonnie is the best!! Prompt service and great explanations on what needs to be taken care of on vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and kind words for Lonnie! We are lucky to have her, and it's great to hear that she made your visit top-notch. Our team wishes you all the best, and we hope to see you again!

Lonnie in the service department is spot-on in her

Lonnie in the service department is spot-on in her position - friendly -helpful - and knowledgeable! She gets the job done right!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words and your business! Our team hopes to have the chance to see you again!

Lonnie is awesome and very friendly as well as

Lonnie is awesome and very friendly as well as professional. I highly recommend using su nset ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we're here for any future needs!

Very helpful with the process.

Very helpful with the process. Easy going and made it a pleasant experience. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy miles. We're here for any future needs, come back and see us!

Pleasant and happy to both of us and not pushy to sell us

Pleasant and happy to both of us and not pushy to sell us a truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team wishes you many happy miles, and we will see you next time!

They were super easy to work with!

They were super easy to work with! Thank you Adrian for making me a happy customer! I drove all the way from Wisconsin to purchase from Sunset Ford. I highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We can't thank you enough for your recommendation and for making the drive to us. Working with you was such a pleasure, and our team wishes you many happy, safe miles. We are here for any future needs!

Excellent service and everything done in a timely manner.

Excellent service and everything done in a timely manner. Will recommend to other people in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! Our team is here for any future needs!

If I could have rated my experience at Sunset Ford with

If I could have rated my experience at Sunset Ford with Joe, I would have rated 10 stars. Joe is efficient, friendly, knowledgeable and quick to close deals. I would highly recommend stopping by to see Joe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! Thank you so much for sharing your experience and for the recommendation. Our team enjoyed having you here, and we wish you all the best. Come back and see us!

Very professional, knowledgeable, polite staff to work

Very professional, knowledgeable, polite staff to work with. I have already recommended Sunset to my co-workers, family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! Our team enjoyed working with you, and we will see you next time. Enjoy your vehicle!