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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Kyle Brewer was amazing.

Kyle Brewer was amazing. From beginning to end he was honest, kind, and went above and beyond. I've had bad experiences with dealerships in the past, I went into it with my guard up. That was not needed with Kyle. He does the customer right. I highly recommend Sunset Ford, and I recommend that you ask for Kyle Brewer when you go there.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team enjoyed having you here, and we appreciate your recommendation. We hope you enjoy your vehicle for many years. Come back and see us!

Thanks to Haydon Baue who was very helpful in the

Thanks to Haydon Baue who was very helpful in the purchase of our car. He provided all the information we needed and was not at all pushy.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you so much, Vic! Working with you was a pleasure; our team is here for any future needs. Come on back and see us!

Only thing hotter than our new car is my wife driving it!

Only thing hotter than our new car is my wife driving it! Thanks Joe Hill!

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  • Overall experience 5.0
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  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience with us! Our team enjoyed working with you, and we hope to have the chance to see you again. Enjoy your vehicle!

Simple process getting my truck.

Simple process getting my truck. Joe was helpful and friendly. I would recommend them to other people.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Congratulations on your purchase! We appreciate your business and recommendation. It was wonderful having you here, and our team hopes to have the chance to work with you again!

Very polite called when they were done.

Very polite called when they were done. Put oil in it rotated the tires. Nice

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team appreciates your business and hopes to see you again!

Good service.

Good service. Lady at the service desk was good. Been coming there for years. Will come back.

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  • Overall experience 5.0
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Dealer response

Thank you so much for the outstanding review and your repeat business! Working with you is always a pleasure; we will see you next time!

Lonnie and Lucas were both fantastic.

Lonnie and Lucas were both fantastic. Their service and professionalism greatly exceeded my expectations. They both went above and beyond.

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  • Overall experience 5.0
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Dealer response

Thank you so much for sharing this with us! We strive to provide the best possible service, so it is great to know that our team took care of you. We wish you all the best and hope to see you again in the future!

Very thorough at fixing the problem and explaining it to

Very thorough at fixing the problem and explaining it to you Lonnie pope and the service center do a great job!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and kind words. We appreciate your business!

Yeah, I have no problem with Sunset Ford in Waterloo.

Yeah, I have no problem with Sunset Ford in Waterloo. I don’t like the long wait for service but I think that’s everywhere now.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and business! Our team is here for any future needs, and we hope to see you again!

Well I normally deal with auffenberg but after this

Well I normally deal with auffenberg but after this experience with sunset ford waterloo. I'm all in definitely will purchase another vehicle from them.. Excellent Customer Service

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, and thank you for choosing Sunset Ford of Waterloo! It is great to hear that our team took care of you, and we appreciated the chance to earn your business. We wish you many happy miles. See you next time!