Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Lonnie at the service desk is very helpful.

Lonnie at the service desk is very helpful. Service was quick. Will be back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review and your business! Our team enjoyed working with you, and we will see you next time!

This is my 4th vehicle bought in the last ten years I had

This is my 4th vehicle bought in the last ten years I had good communication with sales reps and we were always able to make deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! We wish you many happy miles and hope you enjoy your vehicle for many years. Congratulations!

Joe made the process as easy and quick as can be I will

Joe made the process as easy and quick as can be I will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations! It was a pleasure working with you, and we hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

Adrian was a pleasure to work with.

Adrian was a pleasure to work with. I would recommend him to family and friends..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team wishes you many happy miles, and we hope to see you again. Enjoy your vehicle!

Very helpful and personable.

Very helpful and personable. We’re very thorough and professional. Our truck buying experience was great as always at Sunset Ford in Waterloo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We are so happy that our team took great care of you and helped you find the perfect vehicle. We wish you all the best and will see you next time!

Lonnie was very professional and ensured all service

Lonnie was very professional and ensured all service completed as requested and in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We appreciate your business, and we will see you next time!

It is a nice place to do business when buying a car.

It is a nice place to do business when buying a car. Everyone was competent and resourceful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team truly enjoyed working with you, and we wish you many happy miles. We're here for any future needs. Come back and see us!

Kyle Brewer and his team are amazing.

Kyle Brewer and his team are amazing. They got me my Bronco for the price that was promised, it was even delivered a week before schedule. Because of the work they did before I arrived, it only took an hour to get me out the door on on the road to adventure. Don't waste your time and money at the big dealers. Go to Sunset Ford Waterloo, where they care about you.dont close the deal til Sunset!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team enjoyed working with you, and we wish you many happy miles. We're here for any future needs. Come back and see us!

Everyone at the dealership was very kind and I love my

Everyone at the dealership was very kind and I love my new car Haydon was very thorough and I will spread the word to my friends and family. Very top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear that Haydon took great care of you and provided you with top-notch service. We wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

Good people, good service, easy to talk to and willing to

Good people, good service, easy to talk to and willing to take the time to help the customer out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! Our team truly enjoyed working with you, and we wish you all the best. See you next time!