Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

On time as promised.

On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience with us! Our team truly enjoyed having you here, and we will see you next time!

This is the second vehicle we have purchased from Sunset.

This is the second vehicle we have purchased from Sunset. Joe Hill, Perry Webb and the whole team knocked it out of the park again. It is more than a transaction and we have been treated like family before, during and after our purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your new vehicle! Our team truly enjoyed working with you and we wish you all the best. Thank you for choosing Sunset Ford of Waterloo!

We have had all services and repairs since 2017 performed

We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We appreciate your business, and we will see you next time!

Lonnie is great at her job.

Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! Our team enjoyed working with you, and we hope to have the opportunity to work with you again. Come back and see us!

Typically car shopping is not fun.

Typically car shopping is not fun. Not only did we find a vehicle that fit our budget, we enjoyed working with the Sunset Ford team to handle the financing and paperwork. The Sunset Ford team is very knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! We hope to have the chance to work with you again. Enjoy your vehicle!

Very good service department Everyone was friendly and

Very good service department Everyone was friendly and very professional work was done in a timely fashion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share this with us, and we hope to have the chance to work with you again!

It was a very pleasant deal and the employees were a

It was a very pleasant deal and the employees were a pleasure to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! Our team truly enjoyed working with you, and we appreciate the chance to earn your business. We wish you all the best and will see you next time!

Sunset identified the problem with my D150 heated seats.

Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We're happy that our team helped you with your vehicle and got you taken care of. Our team is here for any future needs!

Wow !

Wow !!!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. Very friendly and very knowledgeable on the vehicle he was selling to me. Overall A+. I recommend that all the salesman take a note from how he deals with his customers and learn how people want to be treated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. We are here for any future needs, come on back and see us!

Adrian made the process easy, like buying a vehicle from

Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team truly enjoyed working with you, and we are so happy to hear that Adrian took great care of you. We wish you all the best. See you next time!