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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Quick and efficient.

Quick and efficient. The were very nice to work with. Repairs completed on time and vehicle no working properly

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing this with us! It was a pleasure having you here, and our team hopes to work with you again!

Always a pleasure to have my car service there young lady

Always a pleasure to have my car service there young lady running the service department is the best

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and business! Our team enjoyed working ith you, and we will see you next time!

Adrian was so helpful and kept me posted on all aspects

Adrian was so helpful and kept me posted on all aspects of finding our car. He seemed very genuine and nice which goes a long way when trying to buy a car. I would highly recommend him to others and will definitely reach out to him with future business.

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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team enjoyed working with you, and we appreciated the chance to earn your business. We wish you many happy, safe miles. Come back and see us!

Had the works done oil change, etc, the job was finished

Had the works done oil change, etc, the job was finished on time and with no issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the outstanding review and your business! Our team is here for any future needs, and we wish you all the best. Come back and see us!

great answers great response timely responses to any

great answers great response timely responses to any inquiry disclosed all information needed to make a decision

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! Our team truly enjoyed working with you, and we hope to see you again. Enjoy your vehicle!

Excellent service with a lovely staff!

Excellent service with a lovely staff! Felt welcomed and was treated with respect and care.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your purchase! Our team wishes you many happy miles, come on back and see us. Thank you for choosing Sunset Ford of Waterloo!

Haydon was great to deal with and was very helpful.

Haydon was great to deal with and was very helpful. Everybody made the deal very easy and seemless.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review and your business! We wish you all the best and hope to see you again. Welcome to the family!

I absolutely loved working with Haydon!

I absolutely loved working with Haydon!! I highly recommend him & Sunset Ford! I love my new car! Thank you!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and recommendation! Our team enjoyed working with you, and we hope you enjoy your vehicle for many years. Welcome to the family. See you next time!

Joe Hill did a fantastic job!

Joe Hill did a fantastic job! He kept me in the loop on the status of my truck from ordering to delivery. Perry Webb also was instrumental on keeping me informed. Overall, the whole Sunset Ford team did a great job and made this purchase very pleasurable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear that our team provided you with the 5-star service you deserve and helped you find a great vehicle. Our team wishes you many happy miles. We hope to see you again!

Almost a spur-of-the moment stop at Sunset Ford -

Almost a spur-of-the moment stop at Sunset Ford - Haydon’s knowledge of the vehicles, and his personality certainly made this a great buying experience - easy and fun! Kyle in Financing also has a great personality, and made the transaction a breeze! We would highly recommend Haydon Baue at Sunset Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! Our team truly enjoyed having you here, and it is great to hear that they took care of you. We wish you many happy, safe miles, and we're here for any future needs!