Reviews
Absolutely wonderful experience with Our salesman Kyle
Absolutely wonderful experience with Our salesman Kyle Brewer he was very easy to deal with and takes jokes well. Everyone we dealt with at the Dealership was great I highly recommend Sunset Ford
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review and recommendation! Our team truly enjoyed having you here, and we wish you many happy, safe miles. Come back and see us!
Did good job at reasonable time and good check from
Did good job at reasonable time and good check from service desk can't complain about anything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review! Our team looks forward to working with you again in the future!
Clean.
Clean. Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this with us! It was wonderful working with you, and our team is here for any future needs. Come on back and see us!
We had a wonderful experience buying our new Explorer.
We had a wonderful experience buying our new Explorer. It was great working with Joe and loved the stress free environment.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! It was wonderful working with you, and our team hopes to see you again. Thank you for choosing Sunset Ford of Waterloo!
Like the location.
Like the location. Close to home. Joe was very helpful & knowledgeable about my new Bronco.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! Our team truly enjoyed having you here, and we can't thank you enough for your business. We wish you many happy, safe miles, and we will see you next time!
I’m very disappointed that I had to take my truck over to
I’m very disappointed that I had to take my truck over to Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 days to repair and it doesn’t even have 90,000 miles on it!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
Service, was not completed as asked, mechanic declined to
Service, was not completed as asked, mechanic declined to rotate tires as asked, they decided tires were to wore, plenty of tread on tire left.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss your situation further, please feel free to contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
Lonnie was very professional.
Lonnie was very professional. She handle my issues in a very efficient and timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great review, Kathy! Our team enjoyed working with you, and we hope to have the chance to see you again in the future. Thank you for choosing Sunset Ford of Waterloo!
Lonnie did a fantastic job in getting me in for an
Lonnie did a fantastic job in getting me in for an appointment.. Sunset got me in with no problem plus a carwash!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Dan! We appreciated the chance to work with you and hope to see you again!
Kyle made the process quick and easy.
Kyle made the process quick and easy. Would recommend Sunset Ford to anybody looking to buy a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding review and your recommendation! We are so happy to see our team took care of you, and we wish you many happy, safe miles. We appreciate your business and hope to work with you again!