Reviews
Got in at my appointment time and did not have to wait
Got in at my appointment time and did not have to wait long staff was friendly and pleasant
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review! Our team is here for any future needs, and we hope to see you again!
I hate the up selling every time I go in for a oil
I hate the up selling every time I go in for a oil change, almost as bad as dobbs
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We strive to provide the best possible service, and we are sorry to hear that you have been less than satisfied. Our team hopes to have the opportunity to earn your business in the future. If you would like to discuss your situation further, please feel free to contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com
They were quick and very polite.
They were quick and very polite. Handled everything perfectly. Will definitely be having our service completed here again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with us! Our team enjoyed working with you, and we will see you next time!
Excellent car buying experience.
Excellent car buying experience. Answered all questions and was personally interested in making us find the vehicle best suited for us. The transfer, title work, and financing was expertly handled by Perry. I have found my new “go to” dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are so happy to hear that our team took care of you and provided you with the service you deserved. We wish you many happy, safe miles and hope to see you again!
My experience concerning this last service appointment
My experience concerning this last service appointment was perfect, the service advisor communicated with me every step of the way and my truck was completed within the time frame discussed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with us! Our team hopes to have the chance to work with you again!
Joe treated me like a friend and not just a customer.
Joe treated me like a friend and not just a customer. Great overall communication and experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! Our team wishes you all the best, and we hope you enjoy your vehicle for many years. Thank you for choosing Sunset Ford of Waterloo!
Stop pressuring about other services and making up issues
Stop pressuring about other services and making up issues that don’t exist. Went to a friend who has his own stop and said that there was no issue with what you said was wrong.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback. Our team hopes to have the chance to earn your business again in the future!
Love the car.
Love the car. Everyone at the dealership was amazing and Joe Hill was the perfect salesman. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and recommendation! It was wonderful working with you, and we hope you enjoy your vehicle for many years. Come back and see us!
It was a really great experience.
It was a really great experience. Salesman was really nice and the finance person worked really fast.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this with us! We are so happy to hear that our team took great care of you, and we hope to see you again!
Stopped in for works oil change.
Stopped in for works oil change. They were able to fit me in. The rep was nice and friendly. And as a bonus, no oily hand prints on hood or door. So nothing to complain about.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review and your business! We are happy to hear that our team took care of you and hope to see you again! Thank you for choosing Sunset Ford of Waterloo!