Reviews
Very professional and very friendly staff,Joe was really
Very professional and very friendly staff,Joe was really easy to work with. I would recommend Sunset Ford Waterloo!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding review and recommendation! Our team enjoyed working with you, and we wish you all the best with your new vehicle. We hope to see you again!
Lonnie gave exceptional service and helped me even after
Lonnie gave exceptional service and helped me even after hours. The service was performed timely without incident.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! We are so lucky to have Lonnie on the team, and we are happy to hear she took care of you. We wish you all the best and hope to see you again!
My wife’s car has a recall on it they said they didn’t
My wife’s car has a recall on it they said they didn’t have the parts and weren’t repairing unless you have a problem, on a 17 escape
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hopefully there is not a confusion on this. Many times Ford places restrictions on whether we can perform repairs based on the symptoms and qualifications of each vehicle. I am happy to double check the recall and your VIN to see what is applicable in your situation. Please get in contact with me and I can look it up. Happy to help! Thank you, Justin Heutel, General Manager Fixed Operations, 314-467-1120 or jtheutel@sunsetford.com
The service was great and fixed the problem.
The service was great and fixed the problem. The service person was also very coutioud.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the outstanding review, Mark! Our team hopes to see you again!
Got me in and out, great service, very nice people.
Got me in and out, great service, very nice people. Will definitely be back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review! Our team appreciates your business, and we hope to work with you again!
Wonderful.
Wonderful. Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! Our team appreciates your business, and we hope to have the chance to work with you again!
Lonnie the service manager is by far the best I have ever
Lonnie the service manager is by far the best I have ever had to deal with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! Our team is lucky to have Lonnie, and we appreciate the kind words. We are here for any future needs!
Good sales team and now a good service team to go along
Good sales team and now a good service team to go along with sales . Way to go Lonnie !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! It was such a pleasure working with you, and our team wishes you all the best. See you next time!
Joe Hill was great start to finish!
Joe Hill was great start to finish! He answered about thirty emails from me and did not complain once! I would definitely buy from Sunset again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and your business! We hope you enjoy your vehicle for many years. Come back and see us!
Love my new 2022 Ford F-150 Lariat.
Love my new 2022 Ford F-150 Lariat. Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me and appreciated from initial contact, through ordering, patience in answering my calls for manufacturing status, and final delivery process. Thank you, Kyle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your truck! Our team truly enjoyed working with you, and we can't thank you enough for the chance to earn your business. We hope to see you again!
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