Skip to main content

Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 5:00pm
Service hours:
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Easy appointment scheduled for service Service department

Easy appointment scheduled for service Service department was on time courteous car was done in a timely manner that price discuss

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! Our team enjoyed working with you. Come back and see us!

Everyone has been very helpful every time that I have

Everyone has been very helpful every time that I have been there, from sales to service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our team appreciates your business, and we hope to have the chance to work with you again!

When I called Joe was very nice.

When I called Joe was very nice. When we got there for a test drive they had the truck ready for us to drive and met us in the parking lot. Very happy with my purchase. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us, and congratulations on your purchase! Our team wishes you many happy miles. Come back and see us!

I stopped in to briefly look at this truck on Monday,

I stopped in to briefly look at this truck on Monday, test drove it Wednesday, and brought it home Friday!! Kyle was amazing to work with and I highly recommend him! Thank you Kyle for making this happen! I’m so excited!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your truck purchase! Our team truly enjoyed working with you, and we are happy to have the opportunity to help you find a great truck. We wish you all the best. Come back and see us!

Quick and easy.

Quick and easy. The business gives backs to the community and gives great prices on their vehicles. Joe Hill was very helpful and made sure I was getting what I wanted. Perry Webb was also very helpful and wasn't pushy when it came to the financing side.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase!! Our team truly enjoyed working with you, and it's great to hear that they took care of you. We wish you all the best!

Joe did a great job communicating throughout the process.

Joe did a great job communicating throughout the process. He was informative without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! Our team enjoyed having you here, and we wish you many happy miles. Come back and see us again!

I always have my car serviced by Sunset.

I always have my car serviced by Sunset. They are easy to deal with and don't try to sell you something that you don't want or need. Very friendly people delivering a quality product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business! Our team always enjoys working with you, and we look forward to seeing you again!

In being a retired ase, Ford Gm trained mechanic I am

In being a retired ase, Ford Gm trained mechanic I am still knowledgeable of auto repair services. Outside of being a bit pricey. The service and repairs were excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! Our team appreciates your business, and we hope to work with you again!

Got me in quickly, communicated throughout repair process

Got me in quickly, communicated throughout repair process about additional work that needed to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the wonderful review and your business! Our team is here for any future needs. Come see us again!

Everything was great.

Everything was great. Lonnie Pope was excellent. She was very friendly and explained everything. Great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business. Come back and see us!