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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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The personnel in your service department or friendly and...

The personnel in your service department or friendly and courteous service is excellent The personnel in your service department or friendly and courteous, service is excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! It was a pleasure working with you, and we can't thank you enough for choosing Sunset Ford. We wish you all the best. Come back and see us!

Contacting and speaking to rep is very hard. Service is...

Contacting and speaking to rep is very hard. Service is great Danielle is great! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review! Our team hopes to have the chance to work with you again.

Joe Perry and Bill were great! Went above and beyond and...

Joe Perry and Bill were great! Went above and beyond and made the car buying process simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was wonderful working with you, and we are so happy to hear that our team took great care of you. We wish you many happy miles, and we are here for any future needs. Come back and see us!

I wrote a review of our sales experience, but failed to...

I wrote a review of our sales experience, but failed to mention that Bill was amazing as well. He makes the finance process tolerable. LOL. No one likes this part -- but Bill is really great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this. We are very lucky to have Bill on our team, and it is great to hear that he took care of you. We wish you the best, see you next time!

It was my first time getting service at this location and...

It was my first time getting service at this location and I was extremely happy, I will definitely be using them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! Our team appreciates your business, and we hope to see you again.

The staff was friendly, the facility was clean and they...

The staff was friendly, the facility was clean and they kept to scheduled appointment time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! Our team hopes to see you again.

Speedy service at an excellent price. I would highly...

Speedy service at an excellent price. I would highly recommend for any service. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and recommendation! We will see you next time!

This is our third purchase from Sunset and second with...

This is our third purchase from Sunset and second with Joe Hill. Always great service. I also referred my dad to Joe and he purchased a truck earlier this year!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we can't thank you enough for your business. We wish you all the best, and we look forward to your next visit!

Was very professional and in a timely matter customer...

Was very professional and in a timely matter customer service was very good would come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We appreciate your business, and our team is here for any future needs. Come back and see us again!

Consumer response

This is my survey

Excellent service completed in a timely manner....

Excellent service completed in a timely manner. dealership was very clean.. vehicle was returned clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was a pleasure having you here, and we look forward to your next visit with us!