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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Walked in with low tire pressures and was greeted and...

Walked in with low tire pressures and was greeted and immediately serviced and out tge door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! Our team was happy to help, and we look forward to your next visit!

Absolutely perfect! Kyle and bob did an outstanding job...

Absolutely perfect! Kyle and bob did an outstanding job helping with payments we wanted. On the only vehicle we were interested in! This is my second vehicle with Waterloo, and Kyle himself! Couldn’t have asked for better service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was truly a pleasure working with you, and our team wishes you many happy miles. Come on back and see us again!

Kyle Brewer is the best, he even helped me get my camera...

Kyle Brewer is the best, he even helped me get my camera adjusted! Go see him or Danielle who also assisted with getting the repair done in a timely manner. Thank you!! Sunset Ford is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we hope you enjoy your vehicle for many years. Come on back and see us!

They were very helpful. Friendly service department...

They were very helpful. Friendly service department workers. They understood my problem and completed the work quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was a pleasure working with you, and we look forward to working with you again.

Friendly and knowledgeable technician and service writer....

Friendly and knowledgeable technician and service writer. They are always very helpful and get the vehicle fixed right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! It is always a pleasure working with you, and we appreciate your business. See you next time!

very helpful explaining what the problem is and getting...

very helpful explaining what the problem is and getting your Vehicles fixed I. A timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was a pleasure having you here, and we will see you next time.

Top of the line! Kyle and Bill are excellent! Entire...

Top of the line! Kyle and Bill are excellent! Entire office was responsive and helpful! I can’t believe e the awesome vehicle we bought. Ford continues to build excellence!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review, and congratulations on the purchase of your truck! We are so happy that our team provided you with the service you deserved, and we wish you many happy miles!

Sunset service department has always been friendly,...

Sunset service department has always been friendly, courteous and timely in communicating with us concerning any service or repairs on our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review and your business! It was such a pleasure working with you, and we hope to see you again!

We had a great experience at Sunset Ford. Kyle is an...

We had a great experience at Sunset Ford. Kyle is an excellent salesman. I would highly recommend Kyle and Sunset Ford for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and recommendation! Our team enjoyed working with you, and we wish you many happy miles!

Joe Hill was a great salesman. He came outside as soon as...

Joe Hill was a great salesman. He came outside as soon as I pulled up and we got right to business. He was very knowledgeable and had a great sense of humor!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! Our team enjoyed working with you, and we hope to see you again!