Reviews
Horrible communication, can not keep story straight. Can...
Horrible communication, can not keep story straight. Can find better customer service else where. Don't recommend
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry we did not provide clear communication. I would be happy to look into your visit and provide any additional clarification if you would like. Please feel free to reach out and I would be happy to help. Thank you, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com
Danielle Janson was great to work with Alan the mechanic...
Danielle Janson was great to work with Alan the mechanic the same. Thanks for their great service. They both deserve a raise. Allan Toenjes
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great review and your business! Our team looks forward to your next visit with us!
Joe Hill and the staff at Sunset Ford - Waterloo, IL went...
Joe Hill and the staff at Sunset Ford - Waterloo, IL went above all our needs to sell us a 2021 Ford Escape SEL. This is our first purchase with Joe and we will be back. We have been driving Ford's for 25 plus years.😃
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! It was such a pleasure working with you, and we wish you many happy, safe miles with your Escape. Our team is here for any future needs, and we look forward to seeing you again!
Everyone was nice and always informing me what was going...
Everyone was nice and always informing me what was going on with my vehicle. this was a big help for me since I just moved here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding review and your business. Our team wishes you all the best, and we look forward to your next visit!
This was by far my best experience buying a car. From...
This was by far my best experience buying a car. From dealing with the sales floor to the finance office, everything went smoothly. Everything was presented to me straight forward and I never felt pressured to make a decision. All my questions were always answered. I liked the personal interactions with the individuals here. Talking with them was like having a conversation with a friend. I plan on this being my last vehicle, but if I should have something change, I would definitely come back here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this with us, and congrats on your purchase! Our team truly enjoyed working with you, and we appreciated the chance to earn your business. We wish you all the best and hope to see you again!
Mechanics were on strike at Sunset Ford in St. Louis....
Mechanics were on strike at Sunset Ford in St. Louis. Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Part arrived and about 2 weeks later vehicle issue was repaired by the Waterloo location for Sunset Ford. I was treated with the up most respect from Danielle. The repair team and Danielle Jansen did an excellent job. Thank you to Sydney Smith regarding the follow up email she sent, making sure I received excellent service. Danielle, thank you for your assistance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this with us! Our team truly appreciated the chance to work with you, and we hope to see you again!
Took car in for a battery replacement, didn't have a...
Took car in for a battery replacement, didn't have a appointment. They worked me in . Great service. Easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this with us, Jim! We are happy to hear that our team could help, and we wish you all the best. Come back and see us!
The entire experience was FANTASTIC. Joe was warm and...
The entire experience was FANTASTIC. Joe was warm and welcoming from the second we walked in the door. Very much looking forward to continuing to work with Sunset Ford for our vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business, and congratulations on your purchase! Our team enjoyed working with you, and we hope to see you again. Enjoy your truck!
Walked,in without an appointment needed a new battery...
Walked,in without an appointment needed a new battery ,and she worked me in. Vary thankful,very friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit.
Scratch on the side of my truck along with what looks...
Scratch on the side of my truck along with what looks like white overspray or something
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mike, we strive to provide the best care to our customer's vehicles when they are with us. If you have not already been in touch with one of our managers, please reach out to us at your earliest opportunity to discuss this further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com