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Tri-State Nissan

(1,153 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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What a great experience, as a car guy I wasn't sure we...

What a great experience, as a car guy I wasn't sure we would arrive at a comfortable price for me. Honestly they put me where I wanted to be and we were able to buy, easily, a great product. Thanks to D.J. Lilly I was able to be at ease with his big smile and his genuine excitement about offering us a great deal, no strings attached. Thank You Tristate Nissan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have purchased many Nissans and we love the company. ...

We have purchased many Nissans and we love the company. When we found Tri-State Nissan, we knew we wouldn't go anywhere else. The people are friendly and personable. There is never any pressure to purchase. They have a great Tires For Life program that I will be certainly use! We currently have 4 Nissans (Armada, Altima, 370Z, and 300ZX). We have all of our service performed by the honest and knowledgeable individuals in the Service Department. We love Tri-State Nissan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I didnt actually go there to buy a vehicle. I took my car...

I didnt actually go there to buy a vehicle. I took my car in for an oil change & on the way out i seen this awesome lifted nissan titan. I went home & mentioned it to my husband so we decided to drive there just to look at it. We went in to find Jeremy Ross since he had sold us our Nissan Altima in 2009 & was the best salesman we had ever dealt with. Which is saying alot because i'm not very good at keeping vehicles for to long so i have dealt with alot of salesman!! He always explains everything in detail so you know what there offering you for your trade-in, if you agree with the price, what interest rate you were given & what your payments will be. If you dont like the price he will work hard to get you a better deal. He did this for us & we ended up buying the titan that we originally had no plans of purchasing. I truly believe if it had not been for Jeremy being our salesperson we probably wouldn't have bought it. He worked really hard to get us a great deal that convinced us to purchase it. Thank you Jeremy Ross!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall, a very good car buying experience. James...

Overall, a very good car buying experience. James Watkins dilegently worked with me to make my car purchase possible. He was very knowledgeable about the car. I love the car so far and hope that it will last me for many years (which I am sure it will).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

DJ was wonderful in working with us over the phone for...

DJ was wonderful in working with us over the phone for initial inquiry and then arrangements to come into the dealership. DJ also was great at assisting us in finding a salvage company for our used vehicle. Jeremy was also wonderful in meeting with us and discussing our purchase. Michael was high energy and helped out with financing details Naan was great in explaining the add'l products/ value of product and closed our paperwork timely, as I had another meeting to get to. I also want to mention Matt in the service department. Matt was great, and very honest and helpful in assessing our needs for our 2002 X-terra. Overall, we think the dealership is great and appreciate the Tires for Life program, we will be utilizing that product/service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeremey Ross was an extremely pleasant person to work...

Jeremey Ross was an extremely pleasant person to work with. He did not pressure me or make me feel uncomfortable or stressed at all. He was very helpful and gave me lots of information that was helpful in my decision in making this purchase. He explained the details of the Altima verses other vehicles that I was considering.You must be very proud to have such a wonderful employee as Jeremy. Nan in financing was very helpful and professional as well. The whole experience was good and I would recommend this dealership to anyone. Thank you, Peggy Dawson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a wonderful experience with Brain the internet...

I had a wonderful experience with Brain the internet salesman. I met the owner of Tristate Nissan in Winchester, VA. He was nice and has an "Open Door" policy. Angel the dealership's manage was great. So was Dave, also a salesman at Tristate. I met the service people also. Came back the following week and Brian "sync" my phone. Only negative, I was there the evening I purchased my Nissan Altima for 4 hours. I do love my Nissan. Great job Tristate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mr Lilly as well as the rest of the staff that I...

Mr Lilly as well as the rest of the staff that I interacted with were excellent. I have owned the same vehicle for several years now and figured it was about time to get a new one. My mother bought a vehicle from D.J. and sent me his way. I was quite apprehensive about the whole car-buying experience, however he made me feel at ease with the whole process and never once did I feel pressured. I believe this alone helped him make the sale with me (and the fact that it is a really nice car!). I was definitely pleased with the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I gave the rating on good customer service and the deal I...

I gave the rating on good customer service and the deal I got on a brand new car was great. They are great people to work with. the quality of the vehicles was aloso a plus. They salesman also answered all my questions and actually knew what he was talking about. I had a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our recent purchase of our 1st Nissan was the best car...

Our recent purchase of our 1st Nissan was the best car buying experience we've ever had. We sincerely felt valued as a customer by all the staff associated with our purchase, especially that of our salesman, "DJ" Lilly. There was a level of trust we had with DJ which was above anything we have ever experienced from any salesman of any product, less alone a vehicle. His outgoing attitude, knowledge of the product he sells, and his desire to match us with the "right" vehicle at the best deal possible assured our return as repeat customers when the time comes again to buy another car. We'd also like to commend the Service Dept. staff as they have been most accomodating to us as customers, as well as efficient and professional in their work. Sincerely, The Hammonds

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.