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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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Smooth

Pick up the phone, schedule your job, have your vehicle exchanged for a loaner, get regular progress reports by phone, got her done! Thanks for the painless service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Premier Dealer-Thanks

Have been dealing at Younger MB for many years and have been completely satisfied....thats why we always return for upgrading our vehicles and of course the outstanding service! Thanks for being here and so convient at the interstate; only minutes from our home. Excellent employes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is our second vehicle we have purchased from Wes...

This is our second vehicle we have purchased from Wes Whetstone, he is engaging and friendly. Wes will go out of his way to you happy. If we choose to purchase another vehicle it will surely be with Wes and Mercedes of Hagerstown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

excellence

all the way around, an excellent and pleasant experience - GREAT PRICE!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My wife and I went in to pick up a key that was ordered...

My wife and I went in to pick up a key that was ordered by the car dealer we got the car from. The key was already programed and ready for use. My wife wanted to see if she could get a licence plate frame with dealers name on it that looks really great. Mike Lavrenchik gave her 2 frames and 2 key rings and then went outside and showed us how things worked on our car. 2 things we didn't even know the car had. This is one great dealership and I have looked at their used cars after my wife got her Mercedes because it is fantastic and I would love one but can't afford it yet. Will be back at Mercedes-Benz of Hagerstown when I can afford it. Rick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

WOW!!!! What a delightful, easy, no pressure process! ...

WOW!!!! What a delightful, easy, no pressure process! Class, Luxury, Intelligence, education, professionalism abound with the sales and service team at this dealership. I have purchased 9 new cars and 3 used cars in my life time and this was the smoothest, easiest and most educated purchase I have ever made. I was impressed from the time I arrived at the dealership till I drove my new used car home! I had reviewed the 2 cars online I was hoping to test drive and consider for purchase before I arrived. Barry met me on the sales lot with a friendly no pressure greeting, he immediately retrieved the keys for the CLK and then much to my surprise I got an intelligent obviously very well trained educational introduction to Mercedes Benz and the CLK specifically I was about to test drive. Throughout the test drive Barry explained various safety features, luxury comforts, road handling, a turn radius demonstration and even an emergency brake test. I commute 150 miles a day and the safety and comfort of a vehicle that is responsible for my life 4 hours a day is extremely important to me. I have commuted 3 days since purchase and its a "WIN WIN" I am comfortable, happy and safe and I love my CLK! After the quick and easy process of processing paper work with Rob and being educated on the various extended warranty options that are available I thought I was all set, keys in hand and ready to roll... however Barry met me again outside with the car washed detailed and ready to go. Barry went over the car in detail with me covering bumper to bumper the safety features and quality a Mercedes Benz has to offer. He additionally went over every button, knob and gadget on the dash to ensure I knew how to operate and maintain optimal interior comfort for a smooth, safe enjoyable ride. I can't thank you enough for the time and education you put into providing a professional sales and service team! This is my first Mercedes Benz purchase, and I have a feeling it will certainly not be the last Aney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I love everyone there. they all are very professional,...

I love everyone there. they all are very professional, knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

E350 Dad

I purchased my 2004 E320 here in Hagerstown. Due to the quality of that experience and the manner in which Alex and the service team handled my subsequent scheduled service visits, I returned for my next purchase. Let me tell you, they never missed a beat. As expected, my experience at MB Hagerstown was excellent. Barry my sales associate handled all aspects of my trade-in and subsequent purchase professionally. No preasure; no deadlines. Austin in finance was easy to work with, always professional and possessed excellent knowledge with regard to out of state licensing and title transfer. He worked hard to get me the best rate available. This experience was seamless, comfortable and everyone I came in contact with exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer!

We wish this dealership was closer to us! Barry was very thorough since I was coming from Pittsburgh, we had to try to come to an agreement over the phone. He always called back promptly and was always pleasant and professional. And we LOVE the chocolate!! Oh and the car too!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Barry and Austin made my purchase experience easy and...

Barry and Austin made my purchase experience easy and comfortable. No preasures, they were both accommodating and flexible. Always available to get me complete, acceptable answers to my questions. They were very friendly and professional. Both Barry and Austin exceeded my expectations. I would highly recommend to anyone to visit this dealership when in the market for a quality new or seasoned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.