Sewickley BMW

Great experience working with Sewickley. Bought from out of state. Traveled to dealer to pick up. Made all steps of process easy and efficient - and in particular with the pre-visit videos and responses to my inquiries. Very pleased with my new-to-me CPO BMW M850.

Ayrton Mutagaana was a pleasure to work with in buying my first BMW. I called him up the night before, told him what I was looking for and that I wanted to pick it up the next morning. He had my X5 ready for me by 10a. Purchase process went quickly and I was out the door an hour later. Great service!

I have leased a BMW and when it was the time to turn it in, I went in by myself without my husband. A woman by herself. Unfortunately, I felt discrimination. I felt very uncomfortable with the appointed person I talked to to explore my options after my lease ended. Maybe it was my misunderstanding but I felt discriminated as a woman and the gentleman was very superficial and didn’t make any effort to help me. When I asked him a specific question, he answered “it is not my job to solve this issue, it is not in my job description “, instead of directing me to someone else. The option I wanted the least was the option he was pushing me to chose on a very pushy way. And didn’t leave me with any other option. I do not recommend BMW in Sewickley. Customer service is very superficial and feeling not taken care of, makes the experience miserable. Thanks

Wonderful service as a first time purchase of a BMW auto, very happy! The sales person was very helpful and knowledgeable about the vichicle. Martha Dunlap

I had a very positive experience with Sewickley BMW. Between the apps and the personnel I was in the loop the entire time my X1 was on order. There was no pressure and everyone was very friendly. I'd recommend this dealership.

Wanted me to pay for a mirror that was already replace twice under warranty. All within a span of less than 2 months. Lease buyout was a scam. Glad that car is GONE!

Very disappointing! I had scheduled a simple diagnostic check for a lingering fault code weeks ahead of time. I arrived on-time with my vehicle and decided to wait instead of drop it off. They told me that I can’t wait, they said it might take all day, I said that’s fine, they then said it might go into tomorrow and they might need to replace some parts. They wouldn’t provide me with a loaner car (which has not been my experience at other BMW Dealerships), apparently they now have a policy to not provide loaner cars to BMW owners with cars older than 10 years, even though I purchased my BMW at a BMW dealership. I said this fault code is not a grounding fault and I could bring my car back if parts are needed, this diagnostic check was scheduled for weeks – why do you not have time to do it as scheduled for today? They had no response. I can see I wasted my time here and I left, I won’t be bringing my car back to Sewickley BMW and certainly won’t be buying a new car from them.

If I could give it zero stars for their service I would. I scheduled an oil change online assuming I would be waiting for it as I normally would. I walk in and I’m told I scheduled to drop it off and I needed to call for a ride or get an Uber. The girl wouldn’t even look me in the eyes when she spoke other than telling me to find a ride or reschedule even though it was already 2 weeks to schedule the oil change. I explained I could not keep waiting as it was due and again was told to call Uber or someone to get me. I’ve never had such a bad experience with anywhere between the website issue and them not even offering a shuttle or a loaner to take. Never again will I go back to them for any service or to purchase.

The level of customer service is terrific. So much so that I bought two cars from them within 3 months. Ken Lynch was extremely helpful

I am unbelievably impressed by this dealership. Friendly. Efficient. Unlike any other experience I've had buying a car. Such personal attention and quick responses. I am a customer for life!