Reviews
Write a reviewGreat service
Your service manager recommended replacing the front brakes and the right front stabilizer? which was done. I am pleased with your service and I will continue to return my 2010 Escape in future months.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
Honda Service
Staff and service is always excellent and that's why I do business with Donley. Your service department is awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
Great service!
We have purchased a F150 2010, and a 2011Edge from Donley Ford and have been totally satisfied with the service. The service staff has been very professional and potite, also helpful each amd every time we have had our vehicles on for service. I have no complaints at all. I recommend people to Donley every chance I get. Barbara Godfrey
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
Best of the Best
I leased a new 2014 F150 STX 4X4 and I absolutely love it. Everyone at Donley Ford is so accommodating it made for a really great experience. This is the second vehicle I have leased through them and I won't deal with anyone else. I cannot say enough good about them. I live 60 miles away from this dealership and pass I don't know how many others to get there but it's completely worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5 star review!
Repair MKZ Lincoln
One would have been a 5,except you weren't able to give any answer as to what cause the problem.The service dept was very courteous and recieved a car wash.Bottom line, we are left with unanswered questions and some uncertainity concerning the MKZ.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review!
Help at the Last Minute
We dropped off our Ford Taurus for a flat tire after service hours. The service department stayed in contact with my husband. The tire was replaced and I paid the bill when I got off from work. My husband and I went back later after he got home from work and picked the Taurus up. They also washed it for us. That was great!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
parts
it was great everyone is very nice and on the ball
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
fast and friendly service
Service was great! Didn't have to wait when I checked in. The service was fast and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review!
Donley Ford Lincoln of Ashland got me a new car!
I got the brand new car I wanted - a 2014 Ford Focus! On top of all the hard work, and diligence that the whole sales staff put on, I got the car of my dreams and an affordable payment. Thank you Donley Auto Group!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5 star review!
poor customer service
sent an inquiry for certain vehicle, never heard from them. asked about the condition of vehicle and if still available.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review in 2013. Over the years we have made significant changes to our processes, staff, and facility and would love to work with you again!