Donley Ford - Ashland

4.8
(415 reviews)
Visit Donley Ford - Ashland
Sales hours:
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Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(415 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

ALWAYS friendly! Service Dept. can be trusted to access...

ALWAYS friendly! Service Dept. can be trusted to access the issues with my car and this is truly appreciated. Phone directly to make the service appt. Have tried to schedule on line but the information was not received by the service dept. IT Dept needs some help.

Dealer response

Thank you for the positive review! We're always happy to hear from our repeat customers and obtain their input. We will definetly look into the issue online scheduling issue. The team will be glad to hear your feedback and we look forward to working with you again soon!

4.6

They help me out in a real pickle. I’m so glad they were...

They help me out in a real pickle. I’m so glad they were able to get me in. I’m so happy I can drive my car again

Dealer response

Thank you for the positive review! We're glad we were able to help! Please feel free to reach out if you have any questions or issues again, we'd love to work with you again!

5.0

I scheduled my oil change and tire rotation with Donley...

I scheduled my oil change and tire rotation with Donley Ford. They had me in and out within the time they quoted. Very happy with their service!

Dealer response

Thank you for the fantastic review! We're so pleased to hear about your positive experience! We will surely share this with Ron and the rest of the team and we look forward to working with you again in the future!

5.0

Very friendly and speedy at the same time. Best thing was...

Very friendly and speedy at the same time. Best thing was that it didn’t cost me anything because they found that I had some credits. Great service all around!

Dealer response

Thank you for the review. That is awesome, what a great surprise! We're so glad to hear about your positive experience and we look forward to assisting you more in the future!

5.0

I love Donley Ford in Ashland. Service department is...

I love Donley Ford in Ashland. Service department is wonderful. They are the reason I buy at Donley! Everyone is so helpful and make you feel just like family!

Dealer response

Thank you for the awesome review! We strive to make everyone as comfortable as possible! Thank you for being a valued Donley customer! We look forward to working with you more for years to come!

1.0

Took our transit in for bad front wheel bearing under...

Took our transit in for bad front wheel bearing under warranty and was told they was fine and it is the tires with less than 33,000 miles on it. Have never had tires growl like this so took to another dealer and low and behold both front wheel bearings are bad. All this could have been fixed under warranty if someone would have done their job.

Dealer response

Thank you for the review. We are sorry to hear about your negative experience. We are looking into this to make sure a mistake like this is not made again. If you would like to speak more about your experience please feel free to contact our Customer Relations Specialist, Connor, at your earliest convenience! He can be reached at 7403922222 EXT: 3004. Thank you!

5.0

Repeat customers and Once again Tegan listened to what my...

Repeat customers and Once again Tegan listened to what my husband and I wanted and found what we were interested in. Donley Ford of Ashland offers a variety of vehicles and always has something we are interested in and In our price range. Great customer service ! Highly satisfied with the service provided. Made the process easy and efficient with time. Thanks again Tegan for all your help in the process and thanks to Ben for also being in the loop of the process. Highly satisfied our new vehicles and will continue to come to Donley Ford of Ashland!

Dealer response

Thank you for the awesome review! We love hearing from our repeat customers! We truly value your business and we will pass this on to Tegan and the rest of the team and we look forward to your next visit!

2.4

The staff was pleasant as always, service and news of...

The staff was pleasant as always, service and news of defective lug nuts was disappointing. Ford and Lincoln should stand behind something as basic as a lug nut. I think a simple oil change should be executed without the problem of leaving the old oil filter gasket in place,

Dealer response

Thank you for the review. We understand your frustration. We will be looking into the situation to make sure we can avoid anymore future issues. If you have a moment and would like to speak more with our Customer Relations Specialist, Connor, please feel free to reach out. He can be reached at 7403922222 EXT: 3004.

5.0

Always treated with respect by courteous and friendly...

Always treated with respect by courteous and friendly people. Appreciate the way they seem to care that I am happy and satisfied with the service provided.

Dealer response

Thank you for the wonderful review! We are glad to hear about your positive experience! We will share this with Ron and the rest of the team and we're excited to serve you more in the future!

5.0

Fast professional service performed by great people. Ron...

Fast professional service performed by great people. Ron Kiefer's manner is outstanding, always friendly and curious, and makes sure the customer is always satisfied when the job is finished.

Dealer response

Thank you for the wonderful review! We always enjoy hearing from our repeat customers. Your business is truly valued! We will share this with Ron and the rest of the team and we look forward to your next visit!