Reviews
Customer's Rating of vehicle repair experience.
I had an overall good and satisfactory experience by having my vehickle serviced at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gabor, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Overall good but service dept.
Overall good but service dept. did not have a good awareness of AAA free checkup.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very clean and professional environment.
Very clean and professional environment. Makes you feel like family. Always get the job done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealer. Service department is extraordinary. Im Very appreciative. Thank you
Hi Won, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy customer
Ashley is an Amazing rep! She handles all my car issues professionally. Love it when I see her when i arrive. I know I?m in good hands!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brian, thank you for your kind review; we are happy to pass along your comments to Ashley here at AutoNation Ford Westlake! If you're ever in need of more help, please let us know!
Dishonest
I came in for an oil change and was given a proper inspection. Told me my PTU was leaking and something with my suspension. Everything else was apparently peak performance brakes,exhaust etc. I come in to get the PTU leaks done. Waited 5 hours in the lobby before I was talked too,and told they ordered me a cab and come get it the next day. Wouldn?t be mad if they would have told me sooner. And when I get my car back now everything is apparently messed up. My brakes are bad, leak in exhaust, driver ball joint is loose, and the last part saying my coolant is low when they should have filled up when I got my oil change. This dealership does have great customer service but they are dishonest as xxxx
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tony, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Great Customer Service
I purchased my 2017 Ford Explorer from Denise K. and have loved it every day since. I have received the best customer service from Danielle L. and best repair service you could imagine. I can only say good things about the people who work here and service my vehicle has received.I highly recommend this dealership for purchase, service, and great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cheryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!
Service
Aaron was very helpful, knowledgeable and punctual. The other service advisors also had exceptional customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dan, thanks for your praise and kind comments about Aaron and our team. Feel free to stop by if you ever need any more help.
Mr. Bryan Tyler
The entire staff at Auto Nation especially the General Manager, Dean Szalai made this process extremely easy! They were personable and friendly! I will definitely return to Ford and specifically this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bryan, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Always good service
Always professional. They were very busy at drop off. I needed to drop my vehicle early due to unforeseen circumstances. It all worked out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Donna, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Just purchased a new 2023 Escape Active trim the
Just purchased a new 2023 Escape Active trim the financing representatives and sales person were outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Chez, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.