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AutoNation Ford Westlake

(1,939 reviews)
Visit AutoNation Ford Westlake
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2023 consumer dealer award
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2023 consumer dealer award
New (888) 229-7453 (888) 229-7453
Used (888) 859-3985 (888) 859-3985
Service (877) 223-4594 (877) 223-4594

Reviews

(1,939 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Westlake from DealerRater.

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Babu, You Can Drive My Car

Hanging on to my 2017 Escape brings the time of the inevitable Tune-Ups and Repairs. These were recommended by Ford Inc because truthfully the vehicle has served remarkably well. Originally this was a lease car but when the lease expired and Ford was not installing CD players in the new cars I decided to buy it.I have kept Autonation in touch with its regular upkeep. So far no problems and happily cruising.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jack, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great Experience! Highly recommend!

Ashley was very inviting and informative. Process was smooth and my Bronco is running great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Brett, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Rene Rankin

There is nothing like dealing with Dean and Hans!!! A great ?tag team?!!!!!! We will always come back to this dealership!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

The dealership is clean and the people are all great!

The dealership is clean and the people are all great! Stop in and ask for Dave Solomon if you are buying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Consumer response

Great dealership, Dave Solomon was extremely helpful.

We dealt with Dean and Hans and they are UNBELIEVABLE!

We dealt with Dean and Hans and they are UNBELIEVABLE! We have bought 5 cars from them and we will continue to stay with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Just purchased a new Bronco sport and love it!

Just purchased a new Bronco sport and love it! Our salesman Dave made the experience seamless, he found out what we wanted and then was able to locate the vehicle that met our specifications! Figured out financing for us, cleaned up the car and with a full tank of gas we were on our way! One of the most stress free buying situations we have ever had! I really appreciated Dave going through all the new technologies on the car with me! I would recommend this dealership & Dave!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

With simple observations you can tell the team gets along

With simple observations you can tell the team gets along and that makes the experience a better one for the customer. They took care of us well while we were there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

Conrad was a very nice young man my credit was not the

Conrad was a very nice young man my credit was not the best so the process took a little longer than usual...he did everything to make me comfortable even offering to buy me lunch...my van is in very good condition even though it's a 2013...Good place to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

Great customer service and they folks at Autonation

Great customer service and they folks at Autonation Westlake are very personable and make the whole experience very easy and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

The work was completed in a timely manner and at a fair

The work was completed in a timely manner and at a fair cost. My favorite part was that they used Lyft to drive me home/back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.