Reviews
2020 Ford Edge Air conditioning Repair
I took my car in on Monday morning, with no appointment, and was greeted immediately and got a shuttle ride home while I waited for a diagnosis. I received a diagnosis early afternoon and parts were ordered. An additional part was needed and was ordered. I picked up my car on Wednesday afternoon. I am pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Car buying
My salesman was awesome and patient with me with all the decisions that go with buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Debra, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My wife and I bought a used explorer from AutoNation ford
My wife and I bought a used explorer from AutoNation ford Westlake, this is the fifth car I have purchased from them, every time never any pressure, polite courteous and they work with you on what is available at any of the AutoNation locations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Donald D
As always the experience was the best from choosing our vehicle to taking it home . Thanks to Denise K.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Denise is the best
I worked with Denise who is absolutely fabulous. She knew I was looking for a certain vehicle. She contacted me as soon as she found out a new trade-in, matching my preferences, arrived.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Karen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
I would recommend this dealer simply because I would
I would recommend this dealer simply because I would recommend the salesperson (Gary)... if Gary went to a different dealership... I would then purchase from that dealership...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Brought in for service.
Brought in for service. My wife picked up car drive home and parked in driveway. Next day I go to go to work and there is a dent in driver’s door. Contacted service and still waiting for reply. It’s been a week and nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Detail completed same day vehicle was dropped off.
Detail completed same day vehicle was dropped off. Gary did a great job taking care of it ASAP
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Door repair
Driver?s door had an issue with window not opening all the way and creaking when opening and shutting the door. Aaron, the service advisor, was helpful and scheduled a time to drop off the vehicle and provide a loaner while the work was being done. Warranty covered the repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bryan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Though they didn’t have all my info, they looked into the
Though they didn’t have all my info, they looked into the situation and resolved the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lora, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!