AutoNation Ford Westlake

Overall good . Just one comment there were no coffee or hot chocolate on the waiting area . I was waiting for almost two hours . Would have been nice if we had one

Beware!!!! Don't trust their safety check, I bought a 2011 Mazda and took it to my mechanic. Both back brake calipers were sticking and need replaced, didn't check fluids and the radiator reservoir was empty and radiator is leaking and has to be replaced. My mechanic popped the plastic engine cover off that took a whole 2 seconds to do and it was full of tree debris that was completely dried out and very hot, could have caught fire...exhaust safety heat shields are gone. Not much of a safety check and easy, every day stuff that is supposed to be checked to give you piece of mind. General Manager was informed, did nothing at all, not even an offer for some free oil changes or something to make up for their terrible safety check they completely messed up. He also made the salesman call me instead of calling himself. No empathy or apologies from management. Only one good thing about my visit, the salesman Danny Coffey. He was empathetic but had no control over the situation.

I have been a customer since 2014. Never had a poor experience. Ashley makes sure things get done right and in a timely manner. Automation Westlake rocks!

Excellent sales and service would highly recommend

Excellent experience from the moment I stepped inside the dealership! First, the salesperson (John Conrad) was prompt and listened carefully to what I was looking for and quickly found two vehicles for me to test drive. He took me on two test drives and then went over the features of both vehicles with me. I explained I was still looking at a few other models that are not Fords and I needed some time. He understood, there was no pressure. When I returned the next day, John was not working, but I was able to take the vehicle I was interested in on another test drive by myself. The following day I returned to make the purchase. Everything went smoothly, and because they give your their best price there is no pressure to haggle. John was amazing! I wholeheartedly recommend this dealership.

The process was quick and smooth. Mr. Witherspoon was helpful and pleasant. My only complaint is that the vehicle I purchased had been used for a loaner at one time. The detailers did not detail the car before I took it home. I was told that they did. Apparently a quick vacuum job was considered good enough.

Very excellent professional group of people. By their behavior, they show their excellent attention to their jobs.

My experience with AutoNation was very highly regarded they were able to schedule me quickly for warranty service they had the car done promptly cleaned everyone was courteous we were able to answer all questions I had so I give them a total thumbs up.

Mark @ AutoNation in Amherst was fantastic. He went over everything in detail & seemed to really enjoy his job. I would definitely buy another Ford from him!

I bought a used Mercedes from John Conrad who made my buying process very smooth and quick! I had a small issue once I got my car home and they brought me in and replaced the windshield within a weeks time. Gary was extremely helpful and had amazing communication with me until the replacement was complete. I appreciated his kindness and follow through! I’ve bought many cars over the years and this dealership is top notch! I would definitely buy a car from them again!