Reviews
My problem wasn't the work they did it was all the
My problem wasn't the work they did it was all the harassment after the work was done. 2 text messages, 3 emails and even a phone call where I told them to take me off their call list. After that I get this email. They seem to think I owe them something when it was I that paid them. I would of been fine with one call checking I was satisfied but the constant harassment I out of line.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (440) 296-3019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Ford Bronco purchase
This was my first time purchasing from Auto Nation. Our salesperson was very knowledgeable, efficient and attentive. The manager came over to introduce himself as well and the finance representative explained the financing in great detail. I would highly recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Drive safe, and we'll see you on the road.
Scheduled an oil change for 3pm and informed the dealer
Scheduled an oil change for 3pm and informed the dealer would be waiting. Truck didn't move till after 4pm. Still no word from my service writer. After almost 2 hours my truck comes back. I have a white f150, there is oil marks all over the driver front fender. Get in and the entire center console is covered in oil. I have 4 free remaining oil changes, needless to say I'll never return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Westlake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Bronco Sport
Pleasant experience buying my Bronco Sport, they were quick, professional and got my on my way quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, John! Please don't hesitate to reach out to us if there's anything more we can do!
Will the salesman was great!
Will the salesman was great! The service and detailing was good not great on the Mustang I took home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service.
Great service. I've been a customer for a couple years and my last visit was great as usual. Prompt, friendly and quality work. Mike S.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
Job was completed in a timely manner. Thanks Ashley for keeping us updated on everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nicholas, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Danielle Customer Service
Danielle was very kind and professional when scheduling and handling my oil change
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sharon, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Been going there for many years and the service remains
Been going there for many years and the service remains top notch each time. People are fabulous
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Prompt and courteous.
Prompt and courteous. Did the work promised and had the car ready for pick up on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.