Reviews
We received excellent service from the dealership.
We received excellent service from the dealership. Our salesman Pete Murray was outstanding. Very professional, knowledgeable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Great quality of service.
Great quality of service. They track the needs of my truck and help me take great care of it. All the associates are knowledgable. They are short staffed for people to answer the phone, but if you leave a message they call you back promptly . I purchased my truck from another dealer knowing I could bring it here for service. I Have been bringing all my vehicles to John Lance for over 30 years. They have had their ups and downs, but they are most definitely back on track.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
I loved it I looked at a couple other places but I came
I loved it I looked at a couple other places but I came here and they found me just what I was looking for and I bought it thank you Danny.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Effieicient professional and friendly.
Effieicient professional and friendly. Bought new expedition with just the features we wanted. Nothing extra nothing less. Got good trade in for our lincoln too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you for the wonderful service.
Thank you for the wonderful service. I came for an oil change and Ashley let me know what else was needed at this time. i greatly appreciate her interest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you for your help.
I highly recommend Auto Nation Ford in Westlake.
I highly recommend Auto Nation Ford in Westlake. Denise was absolutely wonderful to work with - she answered all of our questions, took the time to make sure we chose the right vehicle for our family, and helped us understand all of the features of our vehicle before we left with it. We will continue to work with Denise at Auto Nation for all of our car buying needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always knowledgeable and helpful.
Always knowledgeable and helpful. This is our second vehicle from this dealership. There are many much closer to our home, but we will continue to come to Autonation Westlake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bapace, thank you so much for your positive comments about AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!
I drive my truck for service I was promised it will be
I drive my truck for service I was promised it will be done the end of the day, and the end of the day the truck was not done. I was really disappointed. I had to cancel some deliveries just to get a service no one took care of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Kennyfaraj, we are deeply disappointed by your experience at AutoNation Ford Westlake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Everything went ok ,I don’t like to be forced to write 15
Everything went ok ,I don’t like to be forced to write 15 words ,thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
The team was very helpful and honest.
The team was very helpful and honest. They quickly and efficiently took care of the purchase and had me in my way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!