Reviews
Awesome!
Very clean, very nice waiting area. Employee kept me posted on the status. They washed my car after the service was completed. The tech who brought the car up was very friendly, removed the protective paper/plastic before I got in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was told when arriving at the dealer that our service
I was told when arriving at the dealer that our service visit was cancelled. They still serviced the vehicle, but they had never notified us of any cancellation. I had received confirmation of the visit 48 hours before the visit and hadn't notified us of the cancellation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Ron, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (440) 296-3019. We'd appreciate the chance to make your experience a positive one.
Everyone who assisted me when purchasing my vehicle was
Everyone who assisted me when purchasing my vehicle was incredibly pleasant and professional! They answered every question I had clearly and patiently, and they worked with me to ensure the process was as smooth as possible! I would definitely recommend them to others for a vehicle purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi James, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Horrible incompetent service department do not use I
Horrible incompetent service department do not use I think they are using porters for mechanics
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Danielle was very helpful and professional.
Danielle was very helpful and professional. She is a real asset to your business. I will be glad to return in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Thank you so much for being one of our valued guests and we look forward to your next visit!
Highly recommend this dealership.
Highly recommend this dealership. Purchase experience was very positive. All staff were kind, helpful, and personable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
What a great team
I was so pleased that I chose this dealership to buy my New Bronco. They were great start to finish...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Allen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ashley did an amazing job via phone and text.
Ashley did an amazing job via phone and text. She answered all my questions and was very personable. All service was performed as expected, faster than expected. A ride was also provided and the driver was great. Thank you AutoNation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
This dealership has friendly workers, clean facilities,
This dealership has friendly workers, clean facilities, knowledgeable mechanics, and excellent service. I’ll be happy to return here for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ryan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding service.
Outstanding service. Every detail taken care of and then reviewed. Thank you Auto Nation Westlake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!