Reviews
Danielle Langlois provided top notch customer service,
Danielle Langlois provided top notch customer service, excellent communication and knowledge of service offerings, and super friendly to talk to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience.
Great experience. Greeted and helped immediately. Ashley was very friendly and recommended what I should have done since my car was just a year old. So nice doing business with a cheerful person who is there to help the customer 😊
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change on 2014 fusion hybrid
Everything was quite satisfactory except for my customer service representative. He was very inefficient at doing his job and appeared to be under the influence of something. He was gone from his customer service desk almost the whole time. It took him nearly 3 hours to get a simple oil change performed.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charles, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
excellent service, friendly staff, Ashley was great, Mr.
excellent service, friendly staff, Ashley was great, Mr. Pritt runs an honest business,the repairs were done in great time and extremely professional
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Don't hesitate to call us if you ever need anything. Be safe on the road!
First time being at this location, I had a very nice
First time being at this location, I had a very nice experience. All the personnel was excellent. Great customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I’m Over the moon with my New Honda Accord, A Big THANK
I’m Over the moon with my New Honda Accord, A Big THANK You to Will & Armando for making it Happen ‼️ Recommend to EVERYONE….
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Don't hesitate to call us if you ever need anything. Be safe on the road!
I stopped in to the dealership without an appointment to
I stopped in to the dealership without an appointment to see a car that I spotted on AutoTrader overnight. Very quickly they introduced me to Brett, a salesman, who was courteous and knowledgeable about the car. No pressure, answered all my questions. I completed the transaction and was out the door with my Escape SE Sport Hybrid fairly quickly. Finance manager was pleasant to work with and didn’t try too hard to up sell on services that I was not interested in. Overall, I am very pleased with my experience and recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
i have NEVER had a better experience purchasing a new
i have NEVER had a better experience purchasing a new vehicle! the good folks t AutoNaion Ford Westlkake really took great care to make sure my every question patiently and proffesionally. i would like to give a shoutout to my excellant salesperson Janet Zanko and a HUGE thank you to the General Mngr Dean Zali, they made it easy to find and purchase my 2023 Maverick, for which i'm eternaly grateful.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
An Awesome Shopping Experience
It was lease turn in time and needed a truck with more towing capacity. Danny Coffey helped me to find the best truck for my needs. Danny was friendly & easy to work with. The entire sales team was fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Colman, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Service
AutoNation Ford takes excellent care of our Escape Titanium. Scheduled maintenance was handled at in a reasonable time frame given the staff was VERY busy and nobody got upset. Courtesy and the Customer were their priority and we thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!