AutoNation Ford Westlake

Very friendly service manager Ashley was quick to sign me in and get me on my way. When she called to tell me it was ready for pickup she had my quote and total service time was less than two hours ?

Hans made the purchasing experience.seamless and easy great custimer servce. Couldn't be happier.

GREAT SERVICE GREAT STAFF!! Staff keeped me informed and provided transport to / from Bob Evens Restaurant. THANK YOU!!!

enjoyable auto purchase experience. Worked with us to get the best financing. No hassle and got the purchase complete in a couple hours.

I am writing to express my disappointment with the services provided by your dealership regarding my 2022 Ford Maverick. Unfortunately, my experience with your team has been nothing short of unsatisfactory. Upon receiving my vehicle back, I immediately noticed that there were greasy handprints on both the visor and headliner. This was extremely disappointing as these areas are frequently used and visible, making the handprints even more noticeable. Additionally, I noticed that plastic components had been cut and removed improperly, and there were several scratches and stains on the vehicle that were not present before I brought it in for service. What is even more concerning is the fact that my vehicle was in your dealership's possession for almost 4 months and nothing was done to it. This is unacceptable, as I entrusted your team with the responsibility of servicing my vehicle, and my expectations were not met. Overall, my experience with Autonation Ford Westlake has been extremely unsatisfactory. I had high hopes for the quality of service provided by your team, but unfortunately, those expectations were not met. I hope that in the future, your team can take greater care and attention to detail when handling and servicing vehicles.

General manager and sales person along with the finance person were very friendly. Will was really great when it came to explaining things about the ford escape.even after the sale

Appointment easy to make. Dave Solomon was very easy to work with and took care of even the littlest details. Might be my last car because of my age, but I am a happy camper.

Appointment was easy to make, we were able to have it worked in within the week, we dropped the car off, we were contacted that day, the estimate was very close to actual cost, they did what they said they'd do, when they said they'd do it, at the cost and time they told us. The car drives like new, we love the car and this was the first major work we had done, after 9 years and 116,000 miles, we can't complain. Our only wish was that Ford would start making cars again as we will not be buying an SUV.

Purchased 2019 Dodge minivan in Feb. Told that there was a 4 mo. or 4000 mi. warranty. 4/23/23, van was serviced because check engine light, traction control light and van won't go into gear intermittently. Serv dept did a diagnostic and discovered problem. Wasn't covered by warranty. Part was going to cost over $400 to replace. We declined and was charged $160 for diagnostic. Quite disappointing. What is the purpose of warranty, if you still have to pay for diagnosis and you still have the same problem. Which is a safety issue. Prev. would have recommended AutoNation Westlake. No longer.

Truly amazing experience, did recent service . The stuff is above and beyond truly outstanding service