Reviews
Ginger
I went in for an oil change and tire rotation. Everything was good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Virgina, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Very helpful reps.
Very helpful reps. Very clean car and they listened to the concerns I had and went the extra mile to make sure car was comfortable for me to drive off the lot even made a service appointment to address issues I am very pleased with my purchase and experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
New car purchase
Entire staff was helpful from the sales person Frankie to the manager and financing department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Michelle! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford expedition recall repairs
Service was quick and efficient; dealership contacted me as parts were in 2 months earlier than expected and scheduled / completed appointment within 1 week!; staff friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jennifer, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Nathan Burchak
Excellent experience everytime my truck goes in for service. I would definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nathan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Ford AutoNation Westlake has never let me down.
Ford AutoNation Westlake has never let me down. Even if recall parts aren’t available, they provide a ride or loaner and get your car back to you within a day. The desk staff are all very patient and friendly people. Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
They took care of us when the service took longer than we
They took care of us when the service took longer than we expected, was very appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great service.
Great service. Got me in with no appointment. Quick, efficient and very polite staff. Thank you for all you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hands down one of the worst service centers I have ever
Hands down one of the worst service centers I have ever been too. I don’t post this based on one experience, but multiple over a few years. We have stayed loyal due to a salesman we absolutely love, but the service center is not to be trusted with your vehicle. You never get the correct infortmation, let alone the same information from the service techs. They can’t even complete an oil fully correctly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
I’m not sure what the xxxx you guys are even doing to my
I’m not sure what the xxxx you guys are even doing to my vehicle but nothing it fixed, I could swear my vehicle was supposed to have it’s back windshield wiper fixed and working but it’s still not and my back tailgate is still in pieces with the hatch handle still detached and screws loose everywhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Someone better finish fixing my vehicle before I file a lawsuit