Reviews
No return for service visits.
No return for service visits. Always fixed the 1st time. Always use factory Ford parts. Any recall taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service department is the best fixes everything right the
Service department is the best fixes everything right the first time never have to go back for repairs on the same thing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
My only complained is my tires were rotated, when I got
My only complained is my tires were rotated, when I got the car back my tires only had 21 pounds of pressure. I would have thought that would have been checked.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.
Thank you for a great experience!
Thank you for a great experience! Ashley, approachable, kind, understanding, and easy to talk to. My driver Joe was kind and accommodating to getting me to and from the service center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
I’ve been going to John lance ford (auto nation) for over
I’ve been going to John lance ford (auto nation) for over 25 yrs. I like the service and personnel. They are kind and helpful and my car gets the best service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Everything went very well and was done in a timely
Everything went very well and was done in a timely manner, I was very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
The Staff was very nice and drove me to and from my job
The Staff was very nice and drove me to and from my job during the day. Everything is fine with the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Efficient and friendly service.
Efficient and friendly service. Ashly handled all aspects as a ten plus attitude and knowledge..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great dealership.
Great dealership. Members are useful approachable and professional. They were open and honest throughout the whole process
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello Jerry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Currently the truck is being tested for oil consumption.
Currently the truck is being tested for oil consumption. Glad I went to Autonation for an oil change.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!