Reviews
As Usual, Ashley is great example of what customer
As Usual, Ashley is great example of what customer service is supposed to look like. She always takes such good care of our family of Ford cars. Service team is excellent at AutoNation Westlake!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Sales staff and service department are both excellent.
Sales staff and service department are both excellent. Ashley Ruebensaal in the service department is friendly and informative through the whole service process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dennis, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
Dropped car off unannounced with tire and brake issues.
Dropped car off unannounced with tire and brake issues. Service personnel were very busy, but took time to listen to my problem and write the repairs up. Took care of the issues, kept me updated . Excellent customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I took my car in for a safety call and it was taken in
I took my car in for a safety call and it was taken in right away the person I was supposed to see was not there at the time but there was another lady there and she took me right away got me and think of me a ride home call me within an hour my vehicle was ready very pleased with them thank you so very much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mariellen, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
Everyone was so helpful and worked to help me make a
Everyone was so helpful and worked to help me make a tough decidision. I’ll be back in three years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Advisor Jordan always gets my vehicle in quickly
Service Advisor Jordan always gets my vehicle in quickly and repairs complete by the promised time. AutoNation Ford Westlake is my go to for all vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Prompt service Cordial team Completed scheduled in
Prompt service Cordial team Completed scheduled in very timely manner Checked tires All good Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great to work with and clear communication!
Great to work with and clear communication! Ask for Danny! I will come back for my next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
I was disappointed.
I was disappointed. Dropped my vehicle off for routine maintenance service. I have the service warranty and the vehicle has 34K+ miles. I dropped it off the night before. When I picked it up, my Ford Pass still said I needed an oil change; the oil life indicator was not reset (assuming they actually changed the oil). Tires appeared to be rotated but I needed to stop on the way home to fill the tires. Tire pressure was 26 on one tire and 27 on the other three. Should be 33 cold. The vehicle was not washed either, which it usually is. Very disappointing service. I have usually had a good experience at this dealership in the past.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.
Have been taking my car to the dealership for many years.
Have been taking my car to the dealership for many years. Dave Salomon is a great sales man. Service department is great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Toni, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!