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AutoNation Ford Westlake

(1,939 reviews)
Visit AutoNation Ford Westlake
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 229-7453 (888) 229-7453
Used (888) 859-3985 (888) 859-3985
Service (877) 223-4594 (877) 223-4594

Reviews

(1,939 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Westlake from DealerRater.

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The staff was awesome and give all a thumbs up give all a

The staff was awesome and give all a thumbs up give all a pay raise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Asheley always does an excellent job.

Asheley always does an excellent job. Keeps me informed and explains results thoroughly. Always a pleasure dealing with her. And Joey is great to work with when he arrives to pick up and return my extra wheels

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

Excellent service, 10 star!

Excellent service, 10 star! Clean customer service area, Quick service, in a timely matter, thank you Sandy for fitting us in, you are fantastic asset to Auto Nation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Even though recalls have filled their schedule, they got

Even though recalls have filled their schedule, they got me in. I have been a good customer and was treated like one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Staff was very kind and accommodating with the

Staff was very kind and accommodating with the difficulties in supply issues for parts, but I got my new truck (which is my third) and really like it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The only reason I choose this dealership is because they

The only reason I choose this dealership is because they had the exact vehicle I was looking for. Chrome strip on rear lift gate had a flaw in the chrome. Still dealing with manager at the dealer to get this resolved. Started this process on the first day before I left the lot. The detailer to prep the car before delivery needed to be retrained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!

My 2nd vehicle from this dealership and they were great

My 2nd vehicle from this dealership and they were great to work with ad always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

The team at this location was great.

The team at this location was great. We were not pressured and literally was there a very short time. Our sales member was Omar wonderful attitude and knowledgeable of the vehicles. The showroom finance office gentleman also extremely nice. I will go back to this location on our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jacob was very professional.

Jacob was very professional. Great customer service all around. I would highly recommend AutoNation Westlake .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Service date 11-9-22.

Service date 11-9-22. Jordan and team did a great job. Service is a tough business and they work hard to make it go well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!