Gates Chevy World

Johnny was on point with excellent customer service. Turn around time on our service appointment was better than promised.

He was helpful patient quick and kind. He and the lady by his station were very pleasant.

She was doing all she could but it took a long wait to get in. We were told one day... a long wait.... we came back next day.... a long wait again. But we stayed. 3 hours. Wish there was an 'appointment' schedule.

We have purchased several cars from Gates and Teri Calvin has always helped us get exactly what we want.

Thursday I brought my Blazer in for tires losing air. (Front driver & rear passenger)Was informed that they were plugged and good to go. Thursday evening front tire was back flat. Brung vehicle back Friday morning for warranty tire work. Had to advocate for my self and request a tire thru my warranty as I had been here prior and the plug didn't work. Was informed they found a third puncture in tread with no visible cause. Warranty kicked in Tire had to be ordered. So a donut was mounted I picked up my vehicle both rear windows were rolled down. That's not how I left my windows when I dropped my vehicle off. 2 lug nuts were missing from one of my tires. Reached out via text portal. Received no response. Had to ride that way until Monday when my tire came in. Called to inform Hannah of my lug nuts missing. She informed me that it was a 'given that it would be replaced' as if she had communicated that with me. My experiences with gates are progressively becoming less than the standard that I have become accustomed to at gates. Prior which was my last experience having a radiator replaced and caliper replaced which was warranty work as well; my head light was unplugged and left unplugged I called to see how much I'd be charged to have the bulb changed was told 130 for labor not including the bulb. I took my blazer to another shop and I didn't need a bulb my head light had been unplugged. Honestly my trust is gone in this establishment. I'm not sure if this is blatant or carelessness either way it costs me time and money.

Hannah Knabe was awesome! Very personable and customer oriented. Hanna deserves a raise and acknowledgement! Hannah went the extra mile to make sure I wasn't inconvenienced and I overly appreciate that. Good customer service is rare these days.

Great gave assistance in anyway possible he was honest with me and always kept me posted. Helped us get to a rental place and fixed the vehicle quickly

They are like famliy oriented & make u feels like family, very up front & trustworthy in my opinion, i wouldn't go no where else,thanks for great service!

Good service and done in a reasonable time frame. Car was presented clean on the inside.

Mike was great. Helped me with my tires but I brought the car in for a check engine light that came on again 4 days later.