Gates Chevy World

I have been a loyal customer for about two years now with Chevrolet, and worked with the staff located at 636 W. Mckinley, IN South Bend, IN. They have provided my car with proper TLC, and valuable advice to ensure it operates smoothly. The service I received is exceptional; especially when my vehicle faced a unique dilemma earlier this year. The team truly went above and beyond to rectify the issue and save the vehicle. A special shout out to goes to Chris Bombrys, he is an exceptional Service Consultant who leads with expertise, professionalism, compassion and transparency. Most of the time I am able to get my car back the same day and I am consistently treated with value, integrity, and respect that keeps me coming back.

WiFi didn't work again. Did not text correct number. Was going to charge for plugging tire on a lease. Tire they plugged was not filled all the way. Was going to charge for lease oil change.

I've had vehicle there 3 times for the same thing, and the issue isn't completely resolved yet. The communication issue between my phone and My Chevy app and the diagnostics appears to be resolved, but I can't connect to Apple Car Play unless I'm hooked up via a USB. My phone will not connect wirelessly, and it never has since I bought the vehicle.

Have been using Johnny for 4-5 years now. Great to work with Excellent service team

We are always happy with their service center and know we can trust them. Mike was fantastic to work with. He went above and beyond in taking care of us.

Make an a customer feel welcomed, and if anything's needed from them, they would try to support them in any way they

For the price you charge, I would expect top notch technicians. Every time I get my car back there are things missed (or deliberately done!). My last time in the shop I received my car severely low on air in one of the tires. It was full when I brought it in. I’ve had it checked, there’s no hole. I have missing lug nuts, and valve stem caps. Is the dealership going to replace them? Not likely!! I’ve sent many people to the dealership in the past but not any more!!! This dealership is shameful.

Very honest Very honest had my car in and got it done Very honest had my car in and got it done got it back to me a day earlier

We had a great experience buying our Chevy at Gates. Matt, Robo, Bill, and Jeff were helpful and supportive throughout. The way the team treated us and one another reflected a positive culture. We’re very happy with our vehicle and grateful for their help!

Friendly, professional, and courteous Very attentive to the needs of customers And environment that prioritizes safety to ensure a long term reliability of the vehicle