Reviews
It was a little scary when the service technician said
It was a little scary when the service technician said the he was getting "death codes" in my amp, radio, and tire monitoring system. It looked like replacing those and possibly the camera might cost $3,500 without any guarantee the "ghosts in my electronic system" would be fixed. I took John and Rob's advice: we replaced the amp, which fixed one set of my issues, but I was not in a position to replace anything else at that moment in time. About 1.5 weeks later without doing anything, my CarPlay miraculously returned and MyChevrolet app began working and updating again. I'm glad I took JJ's advice, and I trust him and the Gates service team implicitly.
It was a little scary when the service technician said
It was a little scary when the service technician said the he was getting "death codes" in my amp, radio, and tire monitoring system. It looked like replacing those and possibly the camera might cost $3,500 without any guarantee the "ghosts in my electronic system" would be fixed. I took John and Rob's advice: we replaced the amp, which fixed one set of my issues, but I was not in a position to replace anything else at that moment in time. About 1.5 weeks later without doing anything, my CarPlay miraculously returned and MyChevrolet app began working and updating again. I'm glad I took JJ's advice, and I trust him and the Gates service team implicitly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had an appointment at 8am and they took me right away.
I had an appointment at 8am and they took me right away. They are professional and thorough. My issue was resolved while I waited. I recommend them.
I had an appointment at 8am and they took me right away.
I had an appointment at 8am and they took me right away. They are professional and thorough. My issue was resolved while I waited. I recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent I wouldn't for oil change and Hannah waited on
Excellent I wouldn't for oil change and Hannah waited on me right away. She is a very pleasant young lady.
Excellent I wouldn't for oil change and Hannah waited on
Excellent I wouldn't for oil change and Hannah waited on me right away. She is a very pleasant young lady.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The customer service is always top notch.
The customer service is always top notch. They are clear communicators in what needs to be done to your car and never pushy on things.
The customer service is always top notch.
The customer service is always top notch. They are clear communicators in what needs to be done to your car and never pushy on things.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unfriendly, acted like I was a bother, never talked to me
Unfriendly, acted like I was a bother, never talked to me about my car. Threw me my keys and pointed me where they parked my car.
Unfriendly, acted like I was a bother, never talked to me
Unfriendly, acted like I was a bother, never talked to me about my car. Threw me my keys and pointed me where they parked my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Even though I couldn't do what I wanted, John was really
Even though I couldn't do what I wanted, John was really good, I'd work with hin in the future. The staff in general is great
Even though I couldn't do what I wanted, John was really
Even though I couldn't do what I wanted, John was really good, I'd work with hin in the future. The staff in general is great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department has always provided great customer
Service department has always provided great customer service. I feel confident when they give me direction on keeping my Chevrolet in tip top shape
Service department has always provided great customer
Service department has always provided great customer service. I feel confident when they give me direction on keeping my Chevrolet in tip top shape
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great communication and friendliness.
Great communication and friendliness. My vehicle was repaired in a timely manner. Pleasant. Responsive. Wonderful!
Great communication and friendliness.
Great communication and friendliness. My vehicle was repaired in a timely manner. Pleasant. Responsive. Wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change I just got an oil change and the staff member
Oil change I just got an oil change and the staff member that wrote up the order was very polite and explained everything well
Oil change I just got an oil change and the staff member
Oil change I just got an oil change and the staff member that wrote up the order was very polite and explained everything well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amber was so polite.
Amber was so polite. The service very quick, and reasonable priced. I will definitely be back again. Thank you Gates Chevrolet service department
Amber was so polite.
Amber was so polite. The service very quick, and reasonable priced. I will definitely be back again. Thank you Gates Chevrolet service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
