Reviews
used car sales
Ed Kelly and Harry Johnson were very helpful and informative .Was a good experience for buying a used car.No high pressure sales .Dealership was clean and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Herb: Thank you for your business and for taking the time to share your kind words about Ed and Harry and your experience at Imperial Chrysler Dodge Jeep Ram. Ed and Harry and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great experience.
Ed and Mike Penner were wonderful to deal with. Super happy with our new Jeep Wrangler. Would definitely recommend this dealership to anyone shopping for a new vehicle. They have a huge selection of vehicles and all the staff were very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You Ed Kelly
I had a few problems with a Jeep Wrangler Unlimited that I bought a year previously. Ed Kelly got involved and together we were able to resolve everything to my 100% satisfaction. Ed Kelly worked hard on my behalf and delivered on all of his promises. I don't think things would have turned out the way they did without Ed' Kelly's assistance. Ed Kelly was honest, extremely helpful, and trustworthy. He listens and he delivers. Ed is a great guy and based upon my interactions with him, I now consider him a friend. If you go to Imperial, be sure to ask for Ed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Joe for your willingness to work with us to resolve this situation. We're thrilled that Ed and the team were able to resolve things to your 100% satisfaction. Thank you too for taking the time to write such positive feedback. We value you as a customer and look forward to meeting your future vehicle needs. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai
Terrible experience
I went out of my way to this dealership and was extremely disappointed. They were very misleading in how the posted their prices and it was a bait and switch to get you in the door. Offered me a very low number for my trade, 2 other dealerships offered me 5k more than they did. Stay away.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello New Jeep, We’re very sorry to see your recent experience with us was not as you had expected. I wanted to take a moment to apologize for the poor experience and address your concerns. We follow the same pricing model as the manufacturers including all applicable rebates and incentives (not all will qualify) to determine our advertised price. We also try to be as transparent as possible and include a detailed disclaimer for all our prices. I am sorry this was not clearly explained during your visit. As for the trade value for your vehicle, our approach is to provide the best bottom line price, the price you pay, as possible. We achieve this by either giving you more for your trade or selling you your vehicle for less. If you have had other price quotes from other dealerships we would welcome the opportunity to try to beat them. Sincerely, Michael Penner General Manager Imperial Cars
Ford Edge
Andy the salesman was friendly and great to work with. He made sure that my car was ready for pickup. He went out of his way to make sure I had a good purchasing experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Edgeowner: Thank you for your business and for taking the time to share your kind words about Andy and your experience at Imperial Chrysler Dodge Jeep Ram. Andy and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great experience
Excellent experience - they took the time to answer any and all questions and I never felt the pressure to buy if I wasn't ready. Marc was great and I would definitely recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Matthew O'Connell: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Marc and the team at Imperial Chrysler -Dodge-Ram-Jeep. We take great pride in delivering a stress-free buying experience. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
"Happy Customer"
My first visit to Imperial in Mendon was late on a Saturday afternoon, about an hour before closing. I was warmly greeted by a sale associate who introduced himself as Maaz. Maaz was happy to show me the vehicles I was interested in and accompanied me on my test drives. It was at this time that Maaz took the opportunity to get to know me a little better and to explain the Imperial philosophy of building good lasting customer relationships through great customer service and individual attention. I was so impressed with the dealership, the vehicle, the price the vehicle was being offered at, and Maaz's positive attitude, that I decided to purchase one of the vehicles I had come to see. Thank you Imperial. I love my new truck and I'm confident that this is the beginning of what will be a great owner experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing service, and expertise!
I visited the Imperial Chrysler Dodge Jeep Ram dealership for the first time, looking to trade in my car for my first ever Jeep. The staff that I worked with was extremely helpful, and wonderful to work with. Maaz Al Nahas was the sales person that helped me. He was very knowledgeable about the used and new cars on the lot, and helped me to find the perfect fit for me. I gave him my list of needed features, and he showed me all relevant options without trying to push anything I wasn't looking for. Aaron Jacobs was the sales manager that helped to price out the different options for me. I gave him my budget and he got me the best possible price between rebates and the resale value on my current car. Finally I worked with Rami Awad through the financing, where he got me a great rate and helped me keep my monthly payments within budget. Overall I had an amazing experience, and felt like the team at the Chrysler dealership were working with me as a partner. I would highly recommend them to anyone on the market for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear CatBatista: Thank you for your business and for taking the time to share your kind words about Maaz and Aaron and your experience at Imperial Chrysler Dodge Jeep Ram. Maaz and Aaron and the entire staff here at Imperial truly appreciate it. Sincerely. Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Experience!
Gary was amazing! We needed a car for our daughter that was within a certain price range. Gary helped us for two days in finding the right car and was patient with all the questions and concerns we had. From now on, we will be using imperial and Gary for cars!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
I would like to thank Ed Kelly for always taking care of me! He always goes above and beyond to make sure I am happy! Need a new car? Head over to Imperial and ask for Ed, he’ll get you just what you need :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
