Reviews
2023 Escape Hybrid
Excellent dealership. I have been a customer since 1973 and have always been very satisfied with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Love Townsend Ford ! ! !
Top notch service... Thanks, Brian. Unfortunately when I got home there was a rubber part that got loose under my car and I had to go back. We are just waiting for a new part and I will be contacted when it is in. Evidently they tried to repair it, but it didn't take. NO PROBLEM. I'll see you next week!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nancy, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Robyn is the best
Other than a few miscommunications from the finance and business offices my experience was great. This is my second truck lease with Robyn Burst and she is one of the best in the industry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Judith, we're happy you found our staff to be so supportive during your experience here at Townsend Sales & Service, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
5000 mile service
Always excellent service, had a tire problem they found , beads needed to broken down and cleaned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gordon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Lincoln Corsair
As a first-time customer requesting service for my car purchased in December 2022, I was very pleased with Brian as he helped me with what my concerns were. I have an appointment in June scheduled to address what I need to have done and look forward to having the work completed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Annette, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Recent service at Townsend Ford on 1/30/23
What was supposed to be a routine service turned into two repairs that were needed. First was replacing the original battery - which had been recommended several months ago and was now imperative as we faced the deep freeze that coming weekend. Second was a slow leak in a rear tire that turned out to be a large nail driven through the tread. They tried to patch it but the tire was too damaged. They were able to get a replacement tire the next day and get the damaged tire replaced - again in time to face the deep freeze. The service was excellent and efficient. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Townsend Ford
Very friendly and helpful employees, who have been there for years and treat their customers very well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shirley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Townsend Ford
Great service! Always pleasant! I recommend Townsend Ford for sales and service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!
Townsend sales and service
Jack was extremely helpful and made the process enjoyable. I?m very happy with my new truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Townsend Sales & Service, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Ford F150 Service summary
Winter service and made a comment about a transmission software upgrade which was addressed in a timely manner. The software and upgrade was the solution. Thanks again to Tom and his team!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Douglas, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!