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Townsend Sales & Service, Inc.

(260 reviews)

Reviews

(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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oil change

always great buy most of my trucks at Townsend ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Recall repairs

Great customer service and repair was done in a timely manor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gus, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Inspection sticker

Inspection sticker my bronco couldn't be inspected at another station

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Townsend Ford

Debbie made the experience seamless!!! She also helped me sign up for the rewards program too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! At Townsend Sales & Service, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Self Employed Day Trader

Townsend Ford has continued to provide excellence sales and services last eight (8) years for me. I highly recommend this professional enity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Robert, we appreciate your recommendation of our dealership! Thank you so much for choosing Townsend Sales & Service, Inc. as your first choice for service!

gthiel56@comcast.net

Great people to deal with starting with Pete Ledger and the rest of the management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Glen, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

New Ford Escape Sel

Our buying experience was fast and easy. I would recommend Townsend Ford to friends and family! Jack Is the best love my suv!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Brian, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Townsend Sales & Service, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Townsend Ford

Great place to work with. They even helped me set up my truck for towing my camper.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kathleen, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

Really easy buying process

Amazing customer service, got an amazing trade in value for my old car. A+ customer experience they really took care of everything down to the registration and insurance. Will certainly buy from them again in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Business owner

Always a pleasure working with Peter Leger and Townsend Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!