Anderson & Koch Ford Inc.

Words cannot express how awesome the customer service of this dealership is! And I never imagined in my life that I would say that about a dealership. I submitted an inquiry through the CarGurus app and almost instantly got a text message with a video of Donna holding a sign with my name and introducing herself and letting me she was available to answer any questions. Very shortly after Brandon sent me a text letting me know he was available for any questions I might have. Unprompted, he personally created a walk around video of the vehicle I was interested in along with a link to a fact sheet about the car itself. That alone was incredible to me. Then I asked about a vehicle inspection report and Carfax report. He texted me copies of them almost immediately as well as the original window sticker. We set up a day and time for me to come in to look at it and test drive. On my way there I got a text from Brandon letting me know he had the vehicle all ready for me when I got there. When I arrived he was sitting right inside the door waiting for me. Talk about service! When it came time to talk numbers there was absolutely no hassle! They had even dropped the price before I got there unbeknownst to me but offered at the lower price without me even knowing they lowered it! They didn’t try to add all kinds of extra fees or anything. They gave me all the information I asked for and were very transparent with all the numbers. And while I walked in there already preapproved for financing with a very competitive APR, they were able to beat it! The vehicle I bought from them was a used Chevy. And I am probably furthest away from being a “Ford” guy. But honestly, I think the next time I’m looking for a new vehicle it will probably be a Ford from this dealership! It was a truly pleasant experience! I highly recommend!

Words cannot express how awesome the customer service of this dealership is! And I never imagined in my life that I would say that about a dealership. I submitted an inquiry through the CarGurus app and almost instantly got a text message with a video of Donna holding a sign with my name and introducing herself and letting me she was available to answer any questions. Very shortly after Brandon sent me a text letting me know he was available for any questions I might have. Unprompted, he personally created a walk around video of the vehicle I was interested in along with a link to a fact sheet about the car itself. That alone was incredible to me. Then I asked about a vehicle inspection report and Carfax report. He texted me copies of them almost immediately as well as the original window sticker. We set up a day and time for me to come in to look at it and test drive. On my way there I got a text from Brandon letting me know he had the vehicle all ready for me when I got there. When I arrived he was sitting right inside the door waiting for me. Talk about service! When it came time to talk numbers there was absolutely no hassle! They had even dropped the price before I got there unbeknownst to me but offered at the lower price without me even knowing they lowered it! They didn’t try to add all kinds of extra fees or anything. They gave me all the information I asked for and were very transparent with all the numbers. And while I walked in there already preapproved for financing with a very competitive APR, they were able to beat it! The vehicle I bought from them was a used Chevy. And I am probably furthest away from being a “Ford” guy. But honestly, I think the next time I’m looking for a new vehicle it will probably be a Ford from this dealership! It was a truly pleasant experience! I highly recommend!

Smooth buying experience. My sales guy is great guy, straight forward and made sure everything we talked about was taken care of. I feel the price was of truck was good and trade in price was good. Also they aren't your typical Corporate Dealership which is why I will keep coming back!

I liked that the doors were unlocked so you could look comfortly by yourself. And Rob listened and found a car comfortable for me.

We have done business with this Dealer for over 20 Years. We will be back for more...

In our efforts to replace our primary vehicle (a tired out 11- yr old Honda Ridgeline with over 230,000 miles on it), we made the nearly four-hour round trip road trip to Anderson & Koch to test drive a potential used replacement. We’d had discussions with Brandon about the vehicle on the phone, and he met us at the door when we arrived. We liked the car, and Brandon was friendly, easy to talk to, and anxious to get a good fit for us. We went home that day to talk it over and figure out financing. Two retirees in our late seventies buying what would probably be our last car, a bit of a decision. When we returned a few days later, certified bank check in hand, Jesse worked out some wrinkles on the details of the purchase. We were impressed with his willingness to communicate and the time he took to make sure that we were satisfied. He was forthright, willing to listen and work with us. Once in the parking lot again, Brandon spent a good amount of time patiently “training us” on the basics of Bluetooth and our Iphones. Though we were acquainted with it all, being able to leave the dealership with it set up for us was a definite plus. Another employee came out to make sure the receptor for our trailer hitch was ready to go, so that there would be no delay in my husband’s plans to hook up the boat and go fishing the next morning. Anderson & Koch --- worth the road trip!

Just purchased a 2020 Chevrolet Colorado. Our sales representative Kristopher was outstanding! It came with the Ford certified Blue advantage warranty. He was extremely helpful and very friendly. Helped guide me how to get my phone connected and all the other features I am not accustomed to. The detailing department did a Fantastic job of washing and maybe also waxing my vehicle before I picked it up. Looked almost brand new. This is the second vehicle we have purchased through them. The other was a 2003 F150 Super Crew. Brand new. Very satisfied with that purchase also.

Not my first purchase and definitely not my last. Enjoyed working with the whole team.

Overall, very satisfied. I had originally met with salesperson Adam Thorson, who I had dealt with several times before. A few days later Adam called and told me he was taking a new job, but referred us to Jon Harris. Soon after that my wife and I met with Jon and worked with him in trading in my 2018 F150 and purchasing a 2024 F150. Jon was very helpful in working thru the details of the purchase, and the significant discounts and rebates applied to 2024 trucks were an incentive as well.

Took our truck in, they said we needed a timing chain..gave us a quote of $3200..made an appointment to have it fixed..brought it at 9:30 Monday, got the call Thursday, ( thinking it's ready) and she says..."it needs a timing chain"..yes, we know, then she upped the price to $4900!!! We said no, it was 3200...she says just a minute, comes back with ok, it will be 4000..so, we are fine...do it that's why it's there!! Called for a week, "we're just starting it"...finally 10 days after the fix appointment it's done, she says 5023!!!! Again ..NO! Again...just a minute..comes back with $3900...xxx!!! Never again will we go there!