Potamkin GM

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 31, 2019

    Great Service all the time. Long time customer, I am confident with the service. Peace of mind, excellent team. My SUV is in good hands!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Thank you again for choosing Potamkin Chevrolet Buick GMC and we hope to see you again.

  • 2.0 out of 5
    December 9, 2019

    3 years following the renovation of this Manhattan location, there has been extensive turn-over of the management and sales team, with little regard or... appreciation to repeat clients. The customer care is extremely poor, and waiting rooms during service also poor, from the quality intended when the 2016 renovation took place. The only plus is the actual service department does solid work, and garage operators, many who have been there for years, do a very professional job, polite and cordial.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact me at (212) 203-0222 to discuss your concerns, as your satisfaction is of utmost importance to us. - Michael Jamal- Service and Parts Director

  • September 11, 2015

    My husband and I are very pleased with the customer care and our buying experience of a new car - the Chevrolet Equinox. Mr. McNear was very thorough in... explaining the cost and the operation of the car. All of our questions were answered with great satisfaction.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2019

    Had a very good experience, I was able to leave my car over night and pick it up at my convince, The people are very nice and accommodating. I would come... back many times.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction!

  • 5.0 out of 5
    November 23, 2019

    Asked for an appointment on short notice to have a punctured tire repaired and the service office was terrific. Carlos was a huge help and everything was... fixed properly. Great Saturday effort.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your... next visit!

  • 5.0 out of 5
    November 5, 2019

    Great managerial customer service, employees very helpful and professional! Service was quick from making an appointment to vehicle being finished to get... picked up! Excellent

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

  • 1.0 out of 5
    November 2, 2019

    A total rip off! Brought my SUV in to get the haptic motor (the thing that vibrates) in the seat replaced and they wanted to charge $960!!!! Got the... part myself for $40 went on YouTube and fixed myself in 20 minutes. On top of that, they tried to sell by on another $2000 in service I didn't need. And this is not an isolated incident - I had a similar experience in the past. Needless to say I will not be going back. STAY FAR AWAY!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Potamkin Chevrolet Buick GM...C, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (212) 203-0222 to discuss ways we can better serve you in the future.

  • 5.0 out of 5
    April 23, 2019

    As always, the staff at Potamkin Cadillac is superb! Each and every person offers friendly, smiling faces. All are helpful from the moment of driving into... the service area. The facilities, the staff, the cleanliness and the social amenities offered are superb!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Ha...ve an awesome day!

  • 5.0 out of 5
    November 30, 2018

    The Staff was very professional and curtsy with the upmost respect in working with me in purchasing my first ever Cadillac. I was helped by Sales & Leasing... Manager Squire McNear as he walk through step by step in my selection of my new XT5. I am so very happy as everyone including the managers made me feel like family!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2018

    Purchased a pre-owned Buick from Potamkin and was very happy with the way we were treated. The buying process was handled professionally by Jack Schwartz... and his sales team. Would recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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