Read reviews that mention:
Great Service all the time. Long time customer, I am confident with the service. Peace of mind, excellent team. My SUV is in good hands!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Thank you again for choosing Potamkin Chevrolet Buick GMC and we hope to see you again.
3 years following the renovation of this Manhattan location, there has been extensive turn-over of the management and sales team, with little regard or... appreciation to repeat clients. The customer care is extremely poor, and waiting rooms during service also poor, from the quality intended when the 2016 renovation took place. The only plus is the actual service department does solid work, and garage operators, many who have been there for years, do a very professional job, polite and cordial.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact me at (212) 203-0222 to discuss your concerns, as your satisfaction is of utmost importance to us. - Michael Jamal- Service and Parts Director
My husband and I are very pleased with the customer care and our buying experience of a new car - the Chevrolet Equinox. Mr. McNear was very thorough in... explaining the cost and the operation of the car. All of our questions were answered with great satisfaction.
Had a very good experience, I was able to leave my car over night and pick it up at my convince, The people are very nice and accommodating. I would come... back many times.
It is great to hear everything was done quickly and to your satisfaction!
Asked for an appointment on short notice to have a punctured tire repaired and the service office was terrific. Carlos was a huge help and everything was... fixed properly. Great Saturday effort.
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your... next visit!
Great managerial customer service, employees very helpful and professional! Service was quick from making an appointment to vehicle being finished to get... picked up! Excellent
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
A total rip off! Brought my SUV in to get the haptic motor (the thing that vibrates) in the seat replaced and they wanted to charge $960!!!! Got the... part myself for $40 went on YouTube and fixed myself in 20 minutes. On top of that, they tried to sell by on another $2000 in service I didn't need. And this is not an isolated incident - I had a similar experience in the past. Needless to say I will not be going back. STAY FAR AWAY!!!!!
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Potamkin Chevrolet Buick GM...C, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (212) 203-0222 to discuss ways we can better serve you in the future.
As always, the staff at Potamkin Cadillac is superb! Each and every person offers friendly, smiling faces. All are helpful from the moment of driving into... the service area. The facilities, the staff, the cleanliness and the social amenities offered are superb!
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Ha...ve an awesome day!
The Staff was very professional and curtsy with the upmost respect in working with me in purchasing my first ever Cadillac. I was helped by Sales & Leasing... Manager Squire McNear as he walk through step by step in my selection of my new XT5. I am so very happy as everyone including the managers made me feel like family!!!
Purchased a pre-owned Buick from Potamkin and was very happy with the way we were treated. The buying process was handled professionally by Jack Schwartz... and his sales team. Would recommend.