Luther Bloomington Subaru

Do not buy a used car here. I purchased a used 2018 forrester in the summer of 2024, first day I bring the car home the a/c is not functioning. This was surprising as they assured me the used Subarus were fixed up and pass their inspections prior to sale, clearly this is not true or the technicians are not well trained. So I bring it back and had to replace the condenser and compressor due to internal corrosion which was covered under warranty. This summer comes about and as soon as temperatures get higher my a/c is back to warm air. So I bring it in and there’s a leak in the evaporator, $1900 to replace. I bring up last summer needing to fix internal corrosion and if this slow leak had my a/c broken again by the start of this summer already could they have been related or if this issue was missed last year since clearly their technicians miss issues frequently in their inspections. No budging whatsoever and treated like it was a stupid question as obviously it’s not covered under warranty but my concerns are with them conveniently missing the leak in their inspection of my a/c while it was under warranty and now charging me $1900 for a repair. All in all I would not recommend buying a used car or getting service at this location, no trust in their processes and poor customer service.

Ilenna initially greeted me with a warm smile and quickly got me information and a test drive on the vehicle I was interested in. She was very pleasant and didn’t try to pressure me as I made my decision. She is the real deal—personable, patient, non-judgemental and extremely helpful when answering all my questions (even after purchase), through every step as we closed the deal.

Very friendly environment with exceptional customer service. Take care of customers and meet every need!

Allen got me set up and answered all of my questions. I had an additional question on towing package and he got me a quote. The vehicle was 100% up to my expectations.

The service team informed me that my battery was failing their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop where it was tested again and found to be in perfect condition. I called Luther to complain and was told that their tests don't really work on non-Subaru batteries. In other words, they would have been more than happy to replace my perfect good battery for $320 simply because they don't know how to test non-Subaru batteries. This is essentially fraud and they should be called out for it. Do not trust them. Ever. I received an email from Lisa the service manager asking how my service was. I explained this situation to her. She never bothered to respond.

They have a Express Service which I had used in the past which was good but not great due to the time. I went in for a Express oil change on the 25 and was told it could be 2 and a half hours. I left immediately. Exceptionally poor management for not managing wait times. I have a new dealer that provided a very good “Express” service. My new goto.

Brendan blew my expectations of Car Sales out of the water. He was very patient and kind, and willing to price match. It did not feel like I was negotiating with a car salesman but rather with a buddy that was also looking to help me land a good deal on a car. Never once did I feel rushed during this process, nor did I feel pressured into making a decision. A month later and I am still very pleased with my purchase. I am very happy with Brendan and the Luther team, and I highly recommend using them in the future.

IF I COULD GIVE ZERO STARS I WOULD. My Dad came here on the 26th to check out a car. The car was meant for my mom and he came with a friend to check it out first. He also put down a deposit to hold the car. Today, the 28th, I came with my parents. My mom took a look at the car and we knew it was rusting around various places. The sales person we were supposed to talk to was Jared Oxborough. We were told he would be waiting for us but didn't meet him until 30 minutes later. When we got the time to chat with him after he came to meet us, we told him the car had rust and he literally told us it was rail dusts not rust and can be easily buffed out. I then told him the car was for my mom and my dad came the other day without her. Upon seeing the car and the various rusted parts she disliked it so we're probably changing our mind. The moment I said those words he frowned at us and suddenly his tone of voice changed and asked, "Why? Do you know I held it for two days? I had many people inquiring about it! Do you know how frustrating this is? Why would I hold it if you're not going to buy it?!" I apologized multiple times and said I understand but it simply wasn't to our expectations for a 2017 and he asked us what we expected of a used 2017 car. He then said he'll be back since he needs to talk with someone. Didn't bother to mention our refund regarding the deposit or anything. He just disappeared after that and went to help someone else. He brought the other customer into his cube and left us in the lobby to which he would constantly glance over at us. He would also constantly walk back and forth in front of us but not speak or look at us. As a first time customer, that was a rude first impression, never had I encounter such a rude salesperson. I got fed up with his childish attitude - my 4 year old daughter acts like this - so I left to the front desk and talked to the Lady up at the front about the issue. Honestly, the manager was such a fresh breath of air. I forgot his name, but he was so understanding, even said that the "rail dusts" were indeed rusts, and said it's okay if we didn't want the car he'll just give us our refund back. All in all, I will not be coming here again and won't be recommending any of my friends/families to come here, but if you do stay clear of certain people.

2 and a half hours for Express Service. Waste of my time and I will NEVER bring my vehicle to a Luther dealership again, I actually called and asked but was told "No, you don't need an appointment" When you use the word "express" you would think they looked it up or had some idea as to it's meaning. Not a hint of intelligence here.

Helpful, attentive, and seems to have a clear passion for what he does. We appreciate him assisting us finding the right vehicle that fits our needs. Would definitely recommend him to friends and family.