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Brookdale Chrysler Jeep Dodge RAM

(4,030 reviews)
Visit Brookdale Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2014 state dealer award
View 11 awards
2014 state dealer award 2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (612) 424-9139 (612) 424-9139
Used (763) 634-8489 (763) 634-8489
Service (763) 634-8497 (763) 634-8497

Reviews

(4,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brookdale Chrysler Jeep Dodge RAM from DealerRater.

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Great service

Found exactly what I wanted- Chris was great to work with. Car was even brought to me 4 hours away! Highly recommend working with Chris at Luther!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent buying experience

The staff at this dealership was very helpful and patient taking me through my first experience at negotiating a car purchase on my own. Thank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and for being a loyal Luther customer. Enjoy the Cherokee!

Fantastic

Everyone was very helpful with all the cars I wanted to test drive. From sales to finance to final delivery - it was easy. This was the 6th car I've gotten here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people, great service and great deals

I had a great car buying experience at this dealership, I was greeted when I walked through the doors and treated with respect during the whole experience. I got a great deal on my car and am so pleased with the companies commitment to their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great People to workwith, too long to close a deal

The sales person I worked with, who went by the moniker country was great to work with. Also was Al Maze the the finance guy. The only problem was it took 5 1/2 hours to close the deal. We were at one point considering to just leave. I don't know if this was a sales tactic or an inefficient operation, but it was a burden to my wife and I. So ask yourselves if would people want to buy a car from you, if they new it would take 5 1/2 hours?

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jaime made buying a car enjoyable again

Working with Jaime and Al made the whole, normally painfully long car buying process seem relatively quick and fun again! They made it about us and our experience, not some procedure that had to be followed. Jaime’s approach to the sale and focus on customer experience was refreshing. Al’s friendliness and willingness to make sure we had the best financing deal made us comfortable closing the deal. Overall pricing was fair. Trade values were reasonable. Dealership was immaculate with a wide variety of inventory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Vehicle purchase

Convenient to be able to set time to come in. No pressure atmosphere, informed sales person, finance area looked out for my best interest - I felt comfortable with all aspects of the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales is good but service is awful

I purchased a certified used 2018 Dodge Charger. Jamerson was great to work with and very professional. The service dept leaves me feeling uneasy about the well-being of my new car any time they would need to touch it. My compass was not calibrated and the buttons for the power seat were not working properly. They had a week to go over this car with a fine tooth comb and make sure it was up to spec and they failed in my eyes.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Knowledgeable and Easy

We had a great experience working with this dealership in buying a new minivan. We went in knowing the kind of car we wanted and were met with enthusiasm and additional knowledge about our car choice. Easy to see inventory (of which there was a lot), test drive, and ultimately sign paperwork to buy. While the dealership closed at six, employees were happy to get all of our questions answered and paperwork signed well past the closing time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Open to listening to your needs and what best fits you

Victor has always been a good listener. He ensures that your purchase is what best fits your needs. He makes sure that financial goal is met, and not car poor. I enjoy the sense of humor that makes you feel welcomed. Victor makes you feel like family. Benji aka Truth, makes the process stress free as well, great sense of humor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.