Reviews
I drive 2 hours to come to this location. Not happy that I had to paid $100.00 Labor for 2 parts costing $5.34
I drive 2 hours to come to this location. Not happy that I had to paid $100.00 Labor for 2 parts costing $5.34
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Great service by everyone in clean comfort environment I enjoy coming there every time I go
Great service by everyone in clean comfort environment I enjoy coming there every time I go
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All of the team at Luther Brookdale Toyota made my buying experience smooth from start to finish! Blake was very helpful throughout the process! Thank you!
All of the team at Luther Brookdale Toyota made my buying experience smooth from start to finish! Blake was very helpful throughout the process! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad Blake and the team made your experience smooth from start to finish! It's wonderful to hear you felt well taken care of. Thank you for choosing Luther Brookdale Toyota!
Very disappointing experience with the service department. My car is under warranty, and I scheduled an oil change. When I arrived, the service advisor never looked up my vehicle or warranty information and simply quoted me a price without explaining what was covered or discussing any recommended maintenance. When the service was finished, I was only told to pay at the cashier. No one reviewed the work performed or explained anything about my vehicle. My car looked exactly as I had left it, with no visible signs that it had been serviced. In the past, the service team would review my vehicle's history and recommend any maintenance needed. This visit lacked communication and attention to customer service. I expected much better.
Very disappointing experience with the service department. My car is under warranty, and I scheduled an oil change. When I arrived, the service advisor never looked up my vehicle or warranty information and simply quoted me a price without explaining what was covered or discussing any recommended maintenance. When the service was finished, I was only told to pay at the cashier. No one reviewed the work performed or explained anything about my vehicle. My car looked exactly as I had left it, with no visible signs that it had been serviced. In the past, the service team would review my vehicle's history and recommend any maintenance needed. This visit lacked communication and attention to customer service. I expected much better.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review and for your business. We sincerely apologize for any oversight regarding your warranty and for the lack of communication from our team. We hold ourselves to high standards when it comes to customer service, and this is certainly not the level of care we aim to provide. If you could please contact me, we would appreciate the opportunity to make things right and restore your confidence in our dealership moving forward. Thank you again, Steve Miller - Service Manager - (763) 331-6762
Purchasing my new 2026 RAV4 at Luther Brookdale Toyota was a very smooth and good experience.
Purchasing my new 2026 RAV4 at Luther Brookdale Toyota was a very smooth and good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your 2026 Toyota RAV4! From all of us at Luther Brookdale Toyota, drive safe and enjoy the ride.
The service was done in a reasonable time. However I had a recommendation to replace 10 bulbs on my vehicle for $ 325.00 I declined repaired and went home and replaced a $5.00 fuse All lights worked after that. Very disappointed and had no contact from service advisor other then a text car was done
The service was done in a reasonable time. However I had a recommendation to replace 10 bulbs on my vehicle for $ 325.00 I declined repaired and went home and replaced a $5.00 fuse All lights worked after that. Very disappointed and had no contact from service advisor other then a text car was done
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maynard, we appreciate your feedback. It's concerning to hear about the miscommunication regarding the bulb replacement. We're glad you could resolve it yourself, but this isn't the kind of service we aim for. Let's discuss what happened so that we can address any issues and improve our service in the future. Please feel free to reach out at your convenience. Thank you, Steve Miller - Service Manager - (763) 331-6762
Kaleb was a big help throughout the process and was able to do his best to work with me. The rest of the staff I dealt with were very professional and helpful as well.
Kaleb was a big help throughout the process and was able to do his best to work with me. The rest of the staff I dealt with were very professional and helpful as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for your positive feedback about Kaleb and the rest of our team! Thank you for choosing Luther Brookdale Toyota and for sharing your support with us.
Great..best service ever.. Very helpful, kind. Wonderful attention to deal! Great experience Thank you
Great..best service ever.. Very helpful, kind. Wonderful attention to deal! Great experience Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us, Phillip! We are thrilled to hear that you had such a positive experience with our team at Luther Brookdale Toyota. We truly appreciate your business and we hope to see you again soon!
They help me after 10 years of bad cars , got a good deal im happy
They help me after 10 years of bad cars , got a good deal im happy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Mohammed, thank you for sharing your experience! We are thrilled to hear that our team was able to help you find a great vehicle and that you're happy with your deal. We truly appreciate you choosing Luther Brookdale Toyota and look forward to serving you again!
They were very friendly yet professional, and my service was complementary since I bought my vehicle there which I really appreciated
They were very friendly yet professional, and my service was complementary since I bought my vehicle there which I really appreciated
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear you had a friendly and professional experience with our team! We are so glad we could help you out. Thank you for choosing Luther Brookdale Toyota, buy from us again soon!