Reviews
I had the easiest and stress free experience purchasing...
I had the easiest and stress free experience purchasing my first brand new vehicle (Nissan Kicks) Lane was acknowledgeable, easy to understand, and listened to my requests. He was able to put me into a vehicle I didn’t know was possible! I am so grateful For that. And everything the dealership did for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Lane here at Nissan of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
Everyone at Nissan of Cool springs was so kind and...
Everyone at Nissan of Cool springs was so kind and helpful and really cared about getting me the best deal and the right car for me! I would recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500
Me and my husband was very impressed with Darius overall....
Me and my husband was very impressed with Darius overall. He was very prompt and efficient in getting us taking care of and out. I would recommend my friends and family to you guys. Keep up the good work on keeping your customers happy
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500
Matt and Lj were very helpful that even drove all the way...
Matt and Lj were very helpful that even drove all the way from Cool springs to rogersville Alabama to help out with me to receive my vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500
Matt was great to work with, he made the buying process...
Matt was great to work with, he made the buying process seamless! Gabriel in finance was awesome to work with as well! I am so happy with my new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500
Cameron Stone was awesome! Give him a raise and a...
Cameron Stone was awesome! Give him a raise and a vacation. He made sure severing went smoothly with purchasing a new car! I am so grateful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeniseanncooper, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels! Best Regards, Amber Amarx (615) 861-8514
LJ is nice and professional he made our car buying a...
LJ is nice and professional he made our car buying a comfortable experience. We didn’t feel pressured at all to make a decision. All the staff was friendly and courteous. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514
Easily the worst car buying experience ever. Three...
Easily the worst car buying experience ever. Three months later and still don’t have tags or title. It appears they have grown form a “buy here, pay here” lot to a new car lot and didn’t upgrade their employees or their process. Steer clear of this place, incompetent.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Theidlemind, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We do understand your frustration. Tags and Titles are often delayed due to things that are out of the dealership's control. The Pandemic has made getting tags back a lot more difficult. Let us know if you have any questions or concerns. We do apologize for the inconvenience. Thank you, Amber Marx
Hi Nissan of Cool Springs, I call xxxxxxxx on your pandemic excuses. All you had to do was send us the title documents to us and we got it transferred the same day. It took you over three months to accomplish that purely due to your obstinance and incompetence. We paid a large “dealer fee” for you to handle that detail and you couldn’t or wouldn’t, we had to do it ourselves. And remember the 200$ deposit we gave you that didn’t get applied to the purchase? How did the pandemic stop you from returning that money to us? It appears that profit is far more important than service to your business. That’s short sighted and will eventually cause you problems.
Rashod has been amazing to work with. Unfortunately, we...
Rashod has been amazing to work with. Unfortunately, we did not buy from him since we are from out of town, but he worked harder to get what we wanted than any other salesman at any other dealership we talked to. Other salesmen say they will do what it takes to "earn your business," but Rashod really walks the walk, not just the talk. Brandon, the sales manager, was also very good to work with and went the extra mile. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514
I am so pleased with my new Leaf and would totally...
I am so pleased with my new Leaf and would totally recommend Cool Springs Nissan, in particular Cameron and Brandon, for their great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cheryl, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Regards, Mark Hepler (615) 790-2500