Nissan of Cool Springs

We had an excellent experience working with James H. to purchase our new vehicle. He was upfront and honest, making the entire process quick and easy.

Overall, Nissan of Cool Springs exceeded my expectations. Even though all of the staff members were helpful and friendly, Chase really stood out to me. Chase was very personable, asked all of the right questions, and was very adamant on meeting all of my must haves in a car while staying in my price range. He paid such close attention to detail that I actually ended up purchasing the first car he presented to me. What I thought was going to be a stressful process turned into an enjoyable experience. I would definitely recommend Nissan of Cool Springs if you are looking to purchase a vehicle.

Bishop is very professional and helpful and truly does what it takes to satisfy his customer. Have bought three cars from dealership and had good experiences each time.

Worst experience I have ever had dealing with Nissan of Cool Springs was dealing with Connor. I attempted to work out what my expectations were before I arrived and gave him all the information up front before I came into to see him. His responses were that he believed we could hit our deal really close, instead I was greeted with a $10,000.00 payment. I have purchased 5 or 6 vehicles from Nissan of Cool Springs but as long as he works there, I will not be purchasing another one. Additionally, not one person on the staff was wearing a mask. They waited to see if I was going to take mine off before they put theirs on. Update: Eric, the GM, apologized for his Sales Manager’s behavior & we were able to come to an agreement. Thanks for making it right, Eric!

Dereck Merrits is great to work with. He is very knowledgeable about the vehicles. He was very attentive to all my questions and concerns I give all a 10!!

I recently found myself with a car 'problem' and had to have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the battery terminal had disintegrated. My extended warranty did not cover this issue, although I was grateful it covered the tow truck to get it to the dealership. I was concerned that the quick answer about the coverage was a 'pat answer' and I wanted to make certain it wasn't covered since this was not a typical battery failure incident. JB Harrison, the service rep, was very accommodating and professional. He took my concern to Mark Hepler, whose title is Fixed Operations Director, who was also very gracious. He had me into his office, explained the warranty policy, and offered to extend some goodwill towards me, as my entire family is a 'Nissan family' and have all gotten our cars there. In this unfortunate battery situation, Nissan of Cool Springs, and Mark Hepler showed loyalty to me as a Nissan customer and a measure of generosity in reducing the cost of the repair that I gladly welcomed. I appreciate the professionalism, the way they dealt with my concern/inquiry by taking the time to understand and explain...and all for a discounted rate. Customer service and loyalty like that is not common these days, so it really stands out when you encounter such service. Thank you, Nissan of Cool Springs!

I had a fantastic experience at Nissan of Cool Springs! I came in for an oil change and JR especially was so helpful and friendly.

I am a repeat Service customer with my Murano at Cool Springs Nissan. All Service is handled professionally and promptly. I am usually able to wait at the dealership due to prompt service. I recommend Cool Springs Nissan.

I had a problem with the heated seats when I bought the car.Took the car in to Cool Springs Nissan were Jennifer took care of my problem that day.Jennifer was great and would recommend Cool Springs Nissan to all my friends.

We had a great experience from the attentiveness of our sales representative to finalizing our deal through the finance office. Great experience and smooth transaction. I would recommend this dealership.