Reviews
Very pleased with the service. Appointment was on time...
Very pleased with the service. Appointment was on time and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Regards, Mark Hepler (615) 790-2500
The dealership is nice and clean. The buying process...
The dealership is nice and clean. The buying process takes way too long and is slow and frustrating. Sold me a used car that had an open recall on it that now I have to get taken care of. They should have done this prior to putting the car on their lot. I did look over the car fax but thought the recall was taken care of but after further investigation it was not fixed you guys are the carfax experts and should know how to read them and inform your customers how to fully read and under them as if I had realized that the recall was not done I would not have purchased the car. Disappointing especially from a high end dealership that also sells new cars.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking time to share your review and bringing this to our attention and we apologize for the inconvenience. We would appreciate it if you would give us a call at 615-861-8514 and ask for Amber so that we can look into the matter for you.
Wow, this dealership is amazing.... Way over the top in...
Wow, this dealership is amazing.... Way over the top in customer service and satisfaction... I guess there is a reason you can see Nissan from their dealership..... They treat Veterans great.... They drove way out of the way to deliver my Titan XD SL Truck.... They earned my business...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Best Regards, Amber Amarx (615) 861-8514
Would not take my Nissan to any other dealer. Service...
Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500
Thank you.
Never have I been to a dealership as professional and...
Never have I been to a dealership as professional and courteous as Nissan of Cool Springs. Chase was my salesperson and was very knowledgeable, professional, and above all attentive to making sure my overall experience was pleasant. Thank you, Chase! Love my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're thrilled to hear about your wonderful experience with us. Here at Nissan of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! Best Regards, Amber Amarx (615) 861-8514
The people at Cool Springs Nissan were very easy to deal...
The people at Cool Springs Nissan were very easy to deal with, personable and kept things moving along so I was in and out within a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Nissan of Cool Springs! We hope to be of service to you again in the future. Best Regards, Amber Amarx (615) 861-8514
Chase was Professional and made sure he met all my...
Chase was Professional and made sure he met all my requirements. A pleasant process in purchasing our vehicle. We will definitely use his services in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500
Love Nissan of Cool Springs. I have been dealing with...
Love Nissan of Cool Springs. I have been dealing with them since my daughter turned 16 and she chose the Murano. I turned in my Volvo XC90 and moved into the Armada. To say I love my new car doesn’t quite cover it. My son soon followed suit and purchased the 2021 Maxima.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad we could help you and your family with your vehicle purchases! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you all as customers and we look forward to working with each of you again! Safe travels! Best Regards, Amber Amarx (615) 861-8514
Lies, Lies, Lies
The most unscrupulous dealer ever! We have been lied to about our truck multiple times including by the manager and Josh the salesman. We have proof of lies and we will end up making them pay but just a terrible place! Please stay away.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize for any misunderstandings. We would like to have a better understanding about your experience. Please reach out to us at (615) 790-2500 at your earliest convenience. Amber Marx Owner Loyalty Manager
On Jan The 7th i visit this dealer and had purchase 2020...
On Jan The 7th i visit this dealer and had purchase 2020 Nissan Rogue sport S From Mr. Chase Austin, It was very nice warm and friendly I had received the service from him, He is so Professional. also this dealer had a very good envirement and exellent services.I will recomment all my friends to come , to buy and service they cars here from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thanks again for the recommendation, and have an amazing day! Best Regards, Amber Amarx (615) 861-8514