Reviews
This has been the worst dealership in my many years of...
This has been the worst dealership in my many years of buying a vehicle. We have been lied to multiple times by the manager and the salesman. They sold us a truck with a check engine light on and said they had the part on order and it was an egr valve. Well, they sent it off to the manufacturer dealer to get repair and gave it to us “fixed”. Come to find out, the oem dealer told Nissan that this may not fix the problem. Well, the problem is back and $3000 worth of work. They said they knew nothing and we bought a used car. Also, they lied and said they would have an alignment done. That was decline on the paperwork as well. We are awaiting a call from the owner. Luckily, we have lots of documentation. Beware: Lairs! The salesman’s name is Josh. Beware
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Scott, I am sorry that your experience was difficult and has not gone according to plan. I will pass this along to our General Manager so, he may address your issue. Amber Marx Owner Loyalty Manager
Amber, Thank you for your response but being lied to is never “in the plan”. It has happened by multiple people in your dealership and I will make sure that I will shout it out as loud as I can so everyone is warned. Again, lied to by Josh about the alignment getting done. Lied to from the manager about what was wrong with the truck, what got completed on the truck and the truth that the truck wasn’t fixed. Proof from another local dealership that has been a wonderful support for a new Tennessee resident.
From the time we walked into the Dealership until we...
From the time we walked into the Dealership until we drove off in our new 2021 Rogue, Chase treated us like family and that was really appreciated. Chase was very knowledgeable and courteous, Job well done Chase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Wendell, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514
Chase did an excellent job making us feel comfortable and...
Chase did an excellent job making us feel comfortable and listening to our needs, as well as our budget concerns. He was very courteous and professional. We highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514
From the very beginning of our inquiry, we were treated...
From the very beginning of our inquiry, we were treated courteously, promptly, and with respect throughout the purchase experience of our used vehicle. Chase and Brandon were both excellent to work with throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514
As a first time buyer, Cameron and the team did a...
As a first time buyer, Cameron and the team did a wonderful job making me feel comfortable and got me into a great car at a great price!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514
I appreciated Chase Austin's willingness to work with me...
I appreciated Chase Austin's willingness to work with me during the process of purchasing my vehicle, and also his willingness to work with me post purchase and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514
Extremely helpful! Had an issue with my car that needed...
Extremely helpful! Had an issue with my car that needed to be resolved and he went out of his way to ensure I had everything handled and appointed me to the right places and people to get my situation fixed. Really recommend his service! It goes a long way!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care! Regards, Mark Hepler (615) 790-2500
Bishoy was very professional and attentive to our needs...
Bishoy was very professional and attentive to our needs in replacing our vehicle after a recent accident. The process was very smooth all the way through. Also, all of the other employees were polite and helpful during our visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rodney, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514
This was by far the best buying experience we have ever...
This was by far the best buying experience we have ever had. Bishoy worked really hard to take care of us. Not only did he deliver on customer service but he got us a payment lower than we expected. No games and no pressure. He was professional and I honestly feel like he cared more about getting us what we wanted than closing a sell. We will be life long customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ken, We are so happy that you felt that Bishoy truly cared about the level of customer service he provided. He works very hard to achieve just that. Let us know if you need help with anything and thank you for taking the time to leave us a review! Amber Marx Owner Loyalty Manager
I recently bought a Titan Platinum Reserve truck from...
I recently bought a Titan Platinum Reserve truck from Laminate Jumu (LJ) at Nissan of Cool Springs and he did an outstanding job of following up for me and managing a lot of the necessary details to make my purchase very easy and seamless. I highly recommend LJ, as he very much cares about his customers and goes the extra mile to win your business. Please visit Nissan in Cool Springs, Tn. and ask for LJ...... you will not be disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Jon! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit! Best Regards, Amber Amarx (615) 861-8514