Reviews
The process of buying my auto was A one from the sales,...
The process of buying my auto was A one from the sales, finance and to the delivery of the auto. I have purchased many auto's in my life and dealt with many different dealerships. Only one dealership has met and exceeded the process. This is my fourth auto purchase from Nissan of Cool Springs. I will continue to come back again for my future purchase . The experience from the staff is what makes this dealership. Thank you, Bishoy...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
NCS Sales-Service is the best car experience I've ever...
NCS Sales-Service is the best car experience I've ever had. These folks really take pride in their work and good care of their customers. Jenifer S is the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Nissan of Cool Springs! Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Mark Hepler (615) 790-2500
What a great guy whom knows how to take it to the finish...
What a great guy whom knows how to take it to the finish line. I went in to get a 2019 Titan and drove off in a 2021 Titan and saved money. Thanks to Chase and Collin and everyone there at Coolsprings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514
We had a excellent experience with Chase. He listened to...
We had a excellent experience with Chase. He listened to what we wanted and was very helpful in making the entire process as simple as possible. We would definitely recommend anyone from Chattanooga to travel to Cool Springs to deal with Chase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day. Best Regards, Amber Amarx (615) 861-8514
Very bad experience
Bought a used car from these guys in late September and it had several underlying issues that they hid until I purchased. One was a torn CV boot that I called the same day about, they did agree to repair this, couldn’t do it at their shop so They took it to BMW. after a week I received my car back and within a week and half I took the car to BMW for oil change and they found rear differential had been leaking for quite a while. Why did Nissan not mention this when selling to me? Now check engine light is on. Please save yourselves a headache and don’t buy from these guys.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tim, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Hi Tim, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Here at Nissan Of Cool Springs, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (615) 790-2500 to discuss ways we can better serve you in the future. Mindy Gullion Service Owner Loyalty Manager 615-790-2500
I have no words to express how much my parents and I...
I have no words to express how much my parents and I loved Bayo. He, from the beginning, received us with a smile and was very kind and informative. My mom and dad walked out with a vehicle they never dreamed of having, for a GREAT price. At the end of the night we were taken care of by Gabriel Garcia. He treated us with professionalism and made sure my parents understood every piece of paper they were signing. Thank you, Thank you THANK YOU! what a great staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! Safe travels! Best Regards, Amber Amarx (615) 861-8514
Chase did an amazing job, he took the time to go step by...
Chase did an amazing job, he took the time to go step by step with our trade in. Highly recommended. Finance department met my expectation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Bishoy was very helpful and attentive to our needs. He...
Bishoy was very helpful and attentive to our needs. He worked really hard to make sure we were taken care of. Would highly recommend him to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care! Best Regards, Amber Amarx (615) 861-8514
Alan was wonderful and very knowledgeable about all of...
Alan was wonderful and very knowledgeable about all of the nissan vehicles we were interested in. Him and Tom the manager made our experience so easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Have a great day! Best Regards, Amber Amarx (615) 861-8514
Great visit! Appreciated the time and effort everybody...
Great visit! Appreciated the time and effort everybody put forth to make sure I found the best vehicle. Thank you again for the help and hospitality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514